We are looking for an enthusiastic Street Team/Customer Service Rep and Trainer to join our diverse team at Dynamic Workforce Solutions in Kenosha, WI.
Growing your career as a Full Time Street Team/Customer Service Rep and Trainer is a fantastic opportunity to develop relevant skills.
If you are strong in problem-solving, persuasion and have the right mindset for the job, then apply for the position of Street Team/Customer Service Rep and Trainer at Dynamic Workforce Solutions today!
Job Description Job Title: Street Team Member /CSRT
Reports to: Center Manager
Position Classification: Non-exempt
Office Location : Kenosha, WI
Wage: $ 18.00 to $20.00
EXPERIENCE EXTREME CUSTOMER SERVICE About the Company Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.
Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.
Your Impact Do you enjoy networking and establishing relationships? In this role, you will have the opportunity to develop and implement strategic outreach methods while assisting local businesses with talent acquisition. You will serve as a liaison for establishing and cultivating relationships with, but not limited to, participants, employers, and community agencies.
Primary Objectives of Position: Serve as liaison between businesses/employers and participants. Reach out to the community and cultivate relationships with participants, employers, and community agencies to achieve project enrollment goals. Also ensure employer/participant success by working on individual, group, and workshop training to align with employers and participants needs and adjectives.
Essential Job Functions: Develop relationships with community organizations, educational facilities and social service agencies to encourage enrollment in workforce center programs. Conduct outreach presentations as needed with a wide range of audiences including high school students, parents, educators, older adults, transitioning job seekers at halfway houses, etc. Organize training venues, logistics and accommodations as needed. Identify, develop, and implement strategic outreach and recruitment opportunities to ensure proper quantity and quality of talent is available to meet employer needs. Assist in all aspects of talent acquisition for local businesses and participants including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions. Deliver training in various classroom formats, using relevant training materials and a variety of media to address the individual needs of learners. Appropriately connect career seekers to open positions, resulting in employment. Assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency by providing relevant information and directing customers to services in an appropriate, timely and efficient manner. Use computers and printed materials, assist customers in accessing websites and state systems for labor market information, relevant job search information and other resource for developing job leads. Select or develop teaching aides, such as training handbooks, demonstrations models, multimedia visual aids, computer tutorials and reference works. Assist individuals with understanding and completing program enrollment processes. Conduct eligibility assessment Contact participants and/or employers on a regular basis to verify and document placement/retention in employment. Establish and maintain knowledge of community and participate in community events and other activities including collaborative recruitment strategies with community partners. This may require a weekend and evening work schedule. Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct career seekers to placement or education. Also be able to immediately respond to the needs of customers with support options within or outside the scope of our programs. Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures. Maintain process to measure outcomes and customer satisfaction and utilize the information to make recommendations on continuous improvement opportunities. Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.
Qualifications: Education : Bachelor's Degree in related field or equivalent experience required.
Experience: Significant demonstrable experience in business-to-business marketing or work in a community-based organization.
Minimum of 2 years' customer service experience and two years' experience in training and public speaking for a diverse audience required. Ability to create or modify training material and develop practical application exercise related to required training material strongly preferred. Working knowledge of Workforce Service programs required. Must possess excellent verbal and written communication skills as well as proficient computer skills. Workforce Service experience or demonstrated ability to serve diverse populations required. Prefer working knowledge of all applicable local Workforce Service programs. Familiarity with applicable federal, state and local laws and regulations preferred.
Skills/Abilities :
Ability to multi-task in a fast-paced environment with proven competency in handling stressful situations required. Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral. Excellent verbal and written communication skills including ability to do public speaking and conduct training sessions. Bilingual (Spanish/English) required. The ability to maintain confidentiality is a must.
Demonstrated ability to use various software programs (Microsoft Office) for correspondence, reports, statistical compilation, analysis and data base access.
Must be accustomed to working in a complex, fast-paced and confidential work environment. Ability to follow complex instructions, prioritize tasks, and effectively utilize resources to complete projects in a timely and accurate manner. Superior attention to detail is a must.
Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
Benefits: Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance
Living Dynamic We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.
Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development, and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing, and retaining a base of employees that reflects the diversity of our customers is essential to our success.
Equal Opportunity Employer Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.
Job Posted by ApplicantPro Benefits of working as a Street Team/Customer Service Rep and Trainer in Kenosha, WI:
? Learning opportunities
? Company offers career progression opportunities
? Attractive package
