Your Impact
We are searching for a Strategic Deployment Manager with one of the leading companies in smart weapons, public safety, hardware and advanced software /SaaS solutions for law enforcement agencies on a national and global level. The Strategic Deployment Manager will be responsible for working directly under the Professional Services Device Team and will be tasked with the management and delivery of Axon body camera, Taser energy weapon, in-car and interview product projects to a successful completion. This role will be an integral part in the deployment of technical solutions to Law Enforcement clients. The Strategic Deployment Manager must have strong project management and leadership skills; a good understanding of Axon products, information technology concepts and processes; strong public speaking and teaching skills; and the ability to work with both business and IT leaders to support the deployment of complex technical solutions within business timelines.
What You'll Do
Location:Remotely from the United States.*Required travel 25-50%
Reports to:Strategic Deployment Manager, Supervisor
Direct reports:None
Manage large and/or complex implementation of Axon hardware and software products from start through successful deployment
Engage with technology users and decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT, Records Supervisors and Clerks, Police Officers, etc.) and program managers in order to guide and direct the successful deployment of Axon’s hardware
Participate in pre-sales efforts including scoping of appropriate Professional Services and assisting with RFP | RFI responses and deployment plan creation.
Provide structure and clarity where there is ambiguity in customer needs and implementation process
Manage project scope on behalf of the agency including identifying stakeholder for all key project roles, implementing and managing project timeline, communications, and status updates.
Document customer feature requests and issues, providing feedback to leaders and other key stakeholders.
Maintain agency-facing and internal project dashboards, communicating progress, identify, manage and escalate risks, and ensuring end-to-end success of the implementation.
Partner and collaborate with internal stakeholders from Proposals, Sales, Sales Operations, Finance, Customer Success, Product Management, and other Project Management teams
What You Bring
Minimum 5 years working collaboratively in complex environments
5+ years of project deployment and coordination experience preferred
SME-level knowledge of Axon products preferred
Experience delivering products and services to law enforcement or other governmental entities preferred
Experience with evidence.com is preferred
Demonstrated exceptional customer relationship management skills with a track record of aligning stakeholders and driving fast-moving, rapidly changing projects.
Excellent written and verbal communication skills with a demonstrated ability to structure projects, define milestones, and align stakeholders.
Excellent training skills, in both live and virtual environments
Ability to manage multiple large and complex projects simultaneously
Enthusiasm and commitment to AXON's Mission, Core Values, and Program Mission
Willingness to join forces and drive company-wide initiatives across multiple departments
Benefits That Benefit You
Competitive salary and 401k with employer match
Discretionarypaid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 94,552 in the lowest geographic market and USD 141,828 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visitwww.axon.com/careers/benefits.
