About UsConnected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento and operating in California, Arizona, and Florida. With over 11 years experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through its state-of-the-art facilities and proprietary genetics. With over 250 employees across the United States, Connected maintains a strong presence in the industry across multiple markets. The company has recently expanded into Arizona and Florida with ambitious national expansion plans underway. Connected's mission has always been to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners wherever we go.About the JobThe position of Store Team Lead (Manager in Training) is responsible for supervising, managing and motivating team members daily. This position prioritizes a focus on long term growth and development within our exceptional organization and the cannabis community. The Store Team Lead (MIT) is a first level Supervisor, who are passionate about excellent customer service, consistent communication skills, teamwork and driving maximum results; takes initiative in being action oriented in order to keep frontline operations running smoothly and collaborate for solutions to issues that arise. What You Will DoOpen and close the store as neededOversees the Front Desk staff and ensures they are supported to answer phone calls, as well as promptly return voicemails and emailAble to assist in a wide range of customer questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventorySupervise sales activities of all budtenders and ensures an exceptional customer service environment.Assist with the scheduling of training of new employees while providing guidance to new hire mentorsManage and delegate duties and responsibilities to staff when in the MOD segmentUphold inventory best practices and work closely with the Inventory Manager and inventory teamManage cash handling and registers dailyProtect guest, staff, and assets from injury damage, or theft through prevention and rapid responseUnderstand the protocol for major incidents, emergencies, natural disasters and crises and how to handle as they occurMaintain and enforce compliance SOP's to ensure they are in 100% compliance with all applicable authorities and requirementsBe a resource for Product Specialists for product knowledge and resolving customer issuesEnhance the store's reputation by ensuring the business does not suffer negatively in any mannerStay abreast of all cannabis industry-specific legislation, actions, and enforcementBuild trust with team members and brand partnersProvide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitabilityRepresent the company at community functions and meetings always maintaining professionalism and respectAttend meetings as necessaryEnsure dispensary compliance with internal, local and state regulations Maintain a positive work environment conducive to trust and respectUse discretion with sensitive and confidential security and business informationMaintains the strictest confidentiality in compliance with HIPAA guidelinesPerform other related work as requiredWhat We Are Looking ForMust be 21+ years of ageExperience working in Retail Management preferred (1-year minimum)Experience working in Customer Service (3 years minimum)Experience working in the cannabis industry highly desirableExperience working in medical services/health & wellness industry highly desirableBachelor's Degree or equivalent in professional and life experienceMust be authorized to live and work in the U.S.Must be able to pass a criminal background checkMust be at least 21 years oldMust speak/write English proficientlyProven ability to manage teams effectively and ensure excellence in training and performancePossess personal knowledge of the medicinal effects of cannabis and cannabis productsExcellent customer service and communication skillsBasic math skills and ability to make sound financial decisionsBasic computer and information technology skillsProficiency in Microsoft Office Suite (Word, Excel)Basic abilities in Adobe Creative Suite (Photoshop, InDesign)Exceptional conflict resolution, de-escalation and communication skillsDemonstrated passion to serve the medical cannabis community and local neighborhoodsAbility to adhere to the highest customer service with staff and the public at all timesAbility to maintain high standards in a fast-paced, constantly evolving environmentAbility to communicate clearly and effectively in all situationsPossess a high level of organization, patience, and flexibilityCompensationThe hourly pay range for this position in the selected city is: $21.00- $25.00. Exact compensation may vary based on skills, experience, and location.Physical Requirements/Work EnvironmentRequires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbolsMust be capable of lifting up to 50 lbs., with or without assistanceAbility to climb, push, pull, stoop, grasp, walk, sit, stand, bend and reach for the duration of shiftRequires manual dexterity to operate job related equipmentRequires normal hearing rangeMust not be allergic to or have a fear of insects. Why Connected?Connected is an exciting and innovative workplace with a highly engaged workforce brought together by a shared passion to be the best in the business. We are on a mission to breed, grow and sell the best cannabis in the world! This is a super unique opportunity to be part of the start-up stage of the booming cannabis industry. We are looking for exceptional people to join our team as we transition into the next phase of our business ventures and become a leader in the cannabis space. Competitive Pay401(k), Medical, Dental, Vision, Life InsurancePaid Vacation Time (Flexible Vacation policy for exempt positions)Career Growth and Internal Advancement OpportunitiesChance to work in an exciting new start-up industry with awesome people!
