JOB DESCRIPTION OVERVIEW:
Analyze the physician staffing needs of D&Y business clients and staff approved providers in the needed locum tenens assignments of the clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Engage clients by telephone to develop understanding of client staffing needs in order to sell staffing solutions to meet the business operational needs of the client. Contact recruited providers to market available locum tenens work assignments of business clients. Understand qualifications and skills of providers to make appropriate recommendations in presenting providers to clients in order to staff client chosen providers for work assignments at client site(s). Recruit new providers to contract to work for D&Y by proactively calling practicing physicians, hospitals, residency and fellowship programs to identify potential candidates. Identify potential new business clients. Generate 50 - 80 outbound phone calls each business day. Regularly follow up with clients ensuring their staffing needs are being met. Resolve conflict between the provider and the business client as needed during the work assignment. Maintain accurate information in company database to ensure tasks are completed in a timely manner. Provide weekly report of activities and other reports as requested by sales management. Work with Provider Pay Clerks as needed in gathering and verifying information on provider work logs. Work with the Sales Manager on outstanding account receivable issues of business clients. Attempt to reach resolution with competitors as needed concerning providers and business client issues. Provide feedback and coordinate with Sales Manager to implement regionally targeted marketing to strengthen awareness of D&Y services. Maintain account ownership for existing business. Develop long term staffing solutions for assigned clients. Carry a company provided cell phone on a rotating schedule to be available to resolve business needs of providers and business clients after normal business hours. Perform other projects/tasks as assigned by supervisor. QUALIFICATIONS / EXPERIENCE: Bachelor's degree in Communication, Business Administration, or related field, or equivalent professional experience required. One to three years of experience in telemarketing, sales, staffing and/or marketing (healthcare knowledge is a plus) strongly desired. Intermediate knowledge of various software applications (Microsoft Office Suite preferred) and the ability to learn new business software applications. Demonstrated ability to communicate effectively via verbal and written means. Professional telephone presentation. Excellent interpersonal skills with an orientation towards customer service. Ability to work with minimal direction and supervision. Strong organizational skills accompanied by flexibility to quickly adapt to any new business environment. Experience in coordinating simultaneous assignments by assessing project deadlines, establishing work priorities, and coordinating personal work schedule. PHYSICAL / ENVIRONMENTAL DEMANDS: Job is performed in a well-lighted, climate controlled modern office setting. Occasional lifting/carrying up to 25 lbs. Prolonged sitting. Prolonged work on a computer/PC. Extensive telephone use. Moderate to high level of stress. This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.
