Job Description
Job Summary Would you like to be a part of a fun, sophisticated, and growing Security team for a best-in-class SaaS company? We are looking for a dedicated Staff Security Threat Monitoring and Response Engineer with proven communication and analytical skills to help us provide technical leadership for our DFIR program. We are seeking someone with a mixture of technical ability, attention to detail, ability to connect disparate pieces of data and someone who can function well on an impactful and closely-knit distributed team. Zendesk's Threat Monitoring & Response Team develops and implements processes and tools that allow us to react swiftly and decisively to identified threats to Zendesk and its customers. We partner with our Security Engineering teams to ensure we have the right tools and techniques in place to successfully monitor and detect threats to the Zendesk platform What you'll be doing: Lead technical cyber security investigations, triage, and containment. Participate in regular incident postmortem exercises, with a focus on deficiencies requiring additional attention. Assist with the development and operation of automation and orchestration tools to reduce manual tasks. Stay ahead of, and remain knowledgeable about, new threats and tactics. Analyze attacker tactics, techniques, and procedures (TTPs) from security events across a large network of devices and end-user systems. Own the development and operation of automation and orchestration tools to reduce manual tasks. Partner with the security engineering team to mature monitoring and response capabilities. Will take part in an on-call rotation. Actively participate in the cyber security community forming relationships and sharing information Help Zendesk teams and partners understand global cyber events and mitigate threats as they relate to Zendesk. Develop and mentor junior staff through open communication, training and development opportunities and celebrate success. Easily adapt to change, seek new responsibilities, accept challenges and thrive in ambiguity. What you bring to the role: A team-first, collaborative approach. Excellent problem-solving skills and self-motivation to learn and upskill regularly. 5+ years of experience in cybersecurity operations (3+ years of which must be in information security response and investigations) Experience with automating tasks with SOAR tooling such as XSOAR Experience working in a global cloud based environment Experience in a scripting language Great communication (verbally and written), organizational skills and problem solving. Preferred: Security certifications such as CISSP or SANS Experience in information sharing organizations such as ISAC Involvement in local or regional security user groups or conferences Experience automating tasks with Python 3 or Powershell Experience with system engineering and architecture
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The US annualized base salary range for this position is $158,000.00-$238,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
