Sr Vehicle Operations Support Specialist Location Statesville, NC : Job Responsibilities: Provides high level transactional support and procedural expertise across multiple clients and teams within an assigned functional or project area. Identifies and resolves data and other discrepancies or refers to appropriate manager for understanding and resolution. Ensures all material and documents are signed, approved, and distributed/submitted as required by standard operating procedure, regulation and company protocol. May develop and/or maintain process / program organizational documentation. Works closely with internal departments, such as Customer Service, Auction Services, Operations and Risk & Recovery, to ensure high levels of customer service and provision of expert support services. Manage account relationships, maintain effective communications, and ensure customer requirements are met. Review and update condition report by driving to sale vehicles and visually comparing the vehicle against report to approve and audit vehicle repair report. Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value. Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems. Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. Work with lot operations and zone admins to ensure appropriate scanning and organization of account vehicles. Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management. Schedule may include weekend days. Qualifications: Minimum: High School Diploma/GED and 5 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field. Safe drivers needed; valid driver's license required. Ability to drive vehicles with standard and automatic transmission. Effective communication and organization skills required. Commitment to providing excellent customer service is essential. Preferred: Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful. Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred. Weather Environment: Occasional exposure to fumes, odors, and weather conditions. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
