DESCRIPTION Amazon Kids seeks a Sr. UX Researcher to define and drive the future of Kids devices and experiences at Amazon. Amazon Kids+ is an all-in-one subscription for kids that offers unlimited access to thousands of kid-friendly books, movies, TV shows, educational apps, and games. Amazon Kids also includes best-in-class parental controls, allowing parents to set daily time limits or restrict certain categories—like games and video—while leaving unlimited time for reading. Amazon Kids+ is available on Fire Tablets, Echo, Fire TV, Android, iOS, and Kindle devices.
From inception through launch, you will be a research owner, responsible for delivering customer insights, and influencing partners to iterate and improve, translating customer needs and constraints into simple, intuitive, customer-focused solutions. You will define approach and execution for complex studies tailored to Kids and Families, and drive that vision into solid research deliverables such as written reports, presentations, customer mental models, and other impactful artifacts. You will collaborate closely with design, engineering, product management, and marketing both inside our organization, and with partner teams.
The ideal candidate is passionate, focused, and relentless about building new products for Kids and Families.
Key job responsibilities
- Work closely with the design and product teams throughout to measure and communicate UX research findings and guidelines around the various customer experience solutions evaluated.
- Design and conduct complex research studies using multiple methods to influence teams and features.
- Hands-on work with: user testing, remote testing, low-fidelity prototype testing, iterative prototype testing, concept evaluation, field research, and survey design.
- Contribute to the group's best practices for UX research while continually advocating for proactive research thinking, process, and craft throughout our organization.
- Communicate insights and findings clearly and persuasively across different audiences.
- Champion customer advocacy and integrate UX research into the product development process.
- Demonstrate the ability to manage ambiguity and work autonomously at times in an agile environment.
About the team
Amazon Kids Research works closely with design and product teams across Amazon Kids, liaising between teams and our customers: Kids and Parents. In doing so, we focus on developing a deep understanding of Kids' and Parents' needs, behaviors, and motivations, and use that understanding to help product teams create the best possible experiences.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA BASIC QUALIFICATIONS - 7+ years proven with applied research experience in a consumer-facing product development environment.
- Bachelor's degree in Human-Computer Interaction, Cognitive Science, Design, Experimental Psychology, Anthropology, Information Science or a related field.
