Description/Comment:
s a Financial Systems Analyst (Source-to-Pay (STP) End User Support), you will be responsible for providing technical and business support to end users across all levels within the organization, specifically focusing on financial systems within the STP workstream. Your role will involve troubleshooting issues, providing timely and accurate solutions in compliance with policy, identifying improvement opportunities, and assisting with system testing, basic analysis and other tasks (as needed).
End User Assistance: Provide timely and effective support to end users regarding the STP process and systems and ensure accurate and complete data documented in tickets prior to closure in Service Now system. Address user inquiries, troubleshoot issues, and guide users through system functionalities. Identify, prioritize and resolve (within scoped responsibilities) incidents from Executives (VP and above) and their assistants. Effectively escalate and communicate issues to the appropriate resources when necessary. Prioritize work and exercise good judgement while managing multiple tasks.
Process Improvement: Proactively and continuously track, monitor and analyze systems and processes to identify opportunities for process/system improvement.
Documentation: Document internal troubleshooting
Compliance: Support the governance and monitoring of STP financial systems compliance in accordance with company policies, standards and SOX requirements.
System Testing: Tests system enhancements and modifications to ensure the integrity of the system's functionality or its data
Other: Provide support on other projects or tasks as requested.
Basic Qualifications
pplies company policies and procedures to resolve a variety of issues
pplies general knowledge of business developed through education or past experience
Work Complexity & Problem Solving
Completes basic to moderately complex tasks and projects
Uses existing procedures to solve standard problems
nalyzes information and standard practices to make judgements
Communications and Customer Service Relationships
Gives and receives information such as options, technical direction, instruction, and reporting results
Maintains communication with both internal and external contacts
Required Education: BA/BS preferred
dditional Information: This is a remote role but must work PST hours.
**Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.**
#J-18808-Ljbffr
