Position Summary: The most qualified candidate for this position will be responsible for the maintenance, configuration, and reliable operation of computer systems and servers. They install hardware and software and participate in research and development to continuously improve and keep up with the IT business needs of their organization. Sr. System Administrators also actively resolve problems and issues with computer and server systems to limit work disruptions within the company.
Key Responsibilities:
Troubleshoot and resolve complex break/fix issues.
Track time and work completed in a ticketing system.
Interact with customers and vendors to gather information and troubleshoot problems.
Communicate and work with other teams, both internal and external, to accomplish a broad spectrum of technical issues and processes.
Document common issues and processes to contribute to the team's knowledge base.
Support and implement core Windows Server roles and features such as, Active Directory, remote desktop services, file and printer sharing, etc.
Support and implement Microsoft cloud technologies like Azure, Exchange Online, Teams, and Microsoft 365.
Monitor and manage backup and disaster recovery systems.
Work with vendors and gather information from public sources to support 3rd party applications.
Be a point of escalation for lower-level technicians and higher difficulty tickets.
Performs other related duties as assigned.
Skills and Qualifications:
Ability to work in a fast-paced environment while maintaining quality customer service.
Ability to work afterhours to meet customer requirements and participate in on call duties when scheduled.
Excellent communication skills, both written and verbal.
Possesses advanced level troubleshooting skills.
Ability to work independently and with a team.
Education and Experience:
AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred.
Relevant technical certifications preferred
5-7 years of experience in IT customer support; knowledge of computer systems administration
Advanced knowledge of cloud-based technologies such as Office 365, VMWare, Hyper V, Azure, AWS.
Proficient with all windows based operating systems, SANs, Microsoft Exchange, File and Print operations, DNS, SQL, Group Policy and Active Directory.
