Sr Service Representative for Health Care Industry.
Working with a team of 7 within initial workgroup being mentored by the main team of 15-20 team members. Independent worker not afraid to reach out for questions on complicated contracting issues.
Remote: Monday – Friday 7- 3:30 Central Time
Start Date: 05/06/2024
End Date: 01/31/2025
Wage : $20.00 - $23.00 per hour
Telecommute from anywhere
Primary Responsibilities:
• Review applications, gather data, determine eligibility and compliance
• Process broker and agent licensing, appointment and contracting credentials for Medicare Supplement Products.
• Ensure that all paperwork, credentials and other necessary documents are in good order
• Perform analysis of submitted material for completeness and accuracy, analyzing, credentials and documentation
• Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations
• Identify risks or issues and assess/implement alternate solutions
• Production desk processing of licensing, appointing and contracting work
• Monitors the day-to-day activity on assigned accounts to keep agent and other stakeholders informed of relevant information or lack thereof
• Participates in interdepartmental team efforts, such as implementation of updates to the production system
• Input applications and process changes to current contracts.
• Responsible for analyzing, processing and completing cases.
• Process approximately 20-30 cases per day
• Perform other related duties as required to achieve the goals and objectives of the company and department.
Requirements:
• High School Diploma/GED
• 2+ years previous experience in a customer service or sales support role
• Previous experience using multiple computer programs simultaneously to enter, review, and verify information.
• Ability to use MS Outlook for calendar management, meetings, e-mailing, and managing e-mail folders
• Ability to use Excel for data entry, sorting, filtering, and entering information into basic tables
• Ability to use MS Word to create general correspondence, use spell and grammar check tools, and enter information into forms/templates
Preferred Qualifications:
• Bachelor's Degree
• Previous healthcare industry experience
• Knowledge of insurance industry compliance, licensing, or claims What's in it for you?
"Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria."
Pay Details: $20.00 to $23.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
