DESCRIPTION Welcome to the Worldwide Returns, ReCommerce, (WWR&R) organization at Amazon.com. We aspire to achieve zero cost of returns and zero product waste through innovative new liquidation channels, optimizing our existing channels, donating the right products to people in need, and reducing our reliance on recycling.
Amazon WWR&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business key performance metrics with laser focus.
In this role as Sr. Program Manager on the Liquidations Business Team, you be responsible for building and managing the wholesale and specialty liquidations business for Amazon ReCommerce. It will be your job to ensure we have a robust vendor network to sell our liquidation quality products. This role requires a strategic leader with program management, vendor management and financial acumen to establish long-term vendor relationships, become the secondary market expert, and maximize liquidation recovery.
Key job responsibilities
- Owning the Liquidation business and financial performance, input, defect metrics.
- Making business decisions to optimize recovery across channels.
- Improving customer experience for buyers.
- Identifying industry trends and identifying the right vendor partners to support the strategic goals and objectives.
- Setting goals and strategic direction for the business, ensuring alignment with broader business goals and vision.
- Representing Amazon when meeting with senior executive teams from top vendors and building long term strategic relationships.
- Work cross-functionally with Product, Tech, Finance and Operations partners including setting standard cadences and processes for partnership.
A day in the life
You will get the opportunity to work cross-functionally with Reverse Logistics Operations, Finance, Product, Tech organizations. You will also get to work with external vendors, who are business-2-business (B2B) buyers of Amazon and FBA Seller liquidation quality product. Your work is dynamic in nature, and challenges your think big and problem solving skillsets. We have big true north goals, where you work daily on finding ways to proactively achieve them. Lastly, you will dive deep into business performance, input and defect metrics for your business to find ways to drive continuous improvement.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA BASIC QUALIFICATIONS - 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
