Sr. Manager Administrative Operations Location Raleigh, NC : Description: A. This position is located at the Raleigh Radiology, freestanding outpatient imaging centers located in Wake County, NC and surrounding areas. B. The primary function of the Senior Manager Administrative Operations at Raleigh Radiology is to provide day-to-day management and oversight of all non-clinical functions and non-clinical staff.
C. Primary responsibility for Scheduling, Insurance Authorization, Registration, and Medical Records, with specific departments and locations assigned.
D. Interfaces with management staff to ensure timely and accurate scheduling, data collection, insurance verification, etc.
E. This position reports to the Executive Director Practice Operations.
II. MAJOR DUTIES AND RESPONSIBILITIES
A. General Management Duties 70%
1. Primary responsibility for all clerical functions and clerical staff including medical records, scheduling, registration, insurance verification, mammography quality assurance, switchboard, MU Data collection.
2. Responsible for all aspects of staffing including, interviewing, hiring, evaluating, disciplining clerical staff according to protocol.
2. Maintains staffing schedules that ensure proper coverage for area of responsibility.
3. Responsible for orientation and training of new staff.
4. Ensures competency of staff in all aspects of their job. Maintains competency records on each employee. Performs performance assessments at required intervals.
5. Keeps management abreast of performance issues, staffing needs, etc.
6. Orders supplies, maintains adequate supply inventory and makes purchasing decisions based on pricing, availability and usefulness.
7. Functions as expert for clerical staff in issues related to scheduling, registration, medical records, billing.
8. Establishes standard operating procedures to ensure consistent delivery of services.
9. Cooperates and assists management and peers in accomplishment of duties.
B. General Duties 20% 1. Maintains standards of professional care and maintains patient confidentiality.
2. Performs tasks related to orders, collection of patient information, consents, etc. in an efficient and professional manner to ensure HIPAA compliance.
3. Assesses protocols related to collection of patient information and makes changes, adjustments, etc., to accomplish accurate records.
4. Reports and records pertinent information related to patient interactions/complaints, etc.
5. Participates in economical utilization of supplies.
6. Assures that equipment is always maintained and available for use.
7. Assists coworkers and physicians when requested.
8. Establishes and maintains open communication.
9. Utilizes teaching opportunities with staff to ensure adherence to protocols.
10. Assists with / or institutes emergency measures for sudden adverse occurrences in patients.
11. Maintains clean, safe, organized and well-maintained supplied environment.
12. On regular, sustained basis, cooperates with other staff members both inside and outside the department in accomplishment of own job duties as well as assisting other in accomplishing theirs; serves as team player and role model for other employees in the organization, always exhibiting traits of courtesy, caring, helpfulness and respect; conducts oneself in service-oriented manner that is attentive, pleasant, cooperative, sensitive, respectful and kind when dealing with team members, visitors, public and all employees.
13. Performs other duties and accepts responsibility, as assigned.
E. Safety/Infection Control 5%
1. Adheres to safety / infection control policies and procedures.
2. Reports unsafe equipment and assures follow-up.
3. Assesses patients and plans appropriately for safety / infection control.
4. Assures that all equipment in area of responsibility is readily available and in working order.
5. Ensures staff is trained to respond to emergency situations according to protocol.
6. Ensures OSHA adherence in area of responsibility.
7. Reports incidents and unusual occurrences according to department policies.
G. Other Duties 5% a. Maintains the strictest confidentiality of all facility and facility related employee / patient information.
b. Performs other duties as assigned.
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100%
Requirements: III. EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE A. Education: High School Graduation required.
Priority consideration will be given to candidates with college degree in business administration, health care administration or other business or health related degree.
B. Experience: Three years experience working in hospital or medical practice in leadership role. Proven management experience preferred.
C. Certification : None
D. Licensure: None
IV. DESIRED SKILLS
Past experience working with RIS in healthcare setting. Proven leadership skills. Ability to work independently, make sound decisions based on best practice and past experience. Ability to follow directions. Flexibility, dependability and professionalism required. Ability to function independently making critical decisions that impact both patient care, staff and system performance. Excellent communications (written and verbal) communication skills. Highly organized.
V. WORKING CONDITIONS / PHYSICAL REQUIREMENTS
Must be able to read without strain printed material the size of typewriter characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to compensate satisfactorily; may be exposed to infections and contagious diseases. Frequent, prolonged periods of standing and/or walking, stooping and kneeling. Lifts, positions, pushes or transfers equipment from time to time. Subject to working weekends, holidays or shifts, as required. May be required to rotate call.
VI. NATURE OF SUPERVISION
A. Supervised by: Executive Director Practice Operations
B. Supervises: Non-technical staff, as required.
C. Instruction / Assistance / Review of Work:
The Senior Manager Administrative Operations functions with oversight by the Executive Director Practice Operations and Radiologists, although considerable independent work is required. Review of work is generally limited to assurance that
