Welcome to our team! Our mission is to provide innovative solutions that empower stakeholders across the healthcare continuum to deliver world-class outcomes. We envision a Connected Community of Health that transcends boundaries. With an expansive client base in healthcare, we offer an integrated platform of clinical, financial, connectivity, and information solutions, fostering enhanced collaboration and critical patient information exchange.
Job Summary:
We are seeking a dedicated individual to ensure top-tier performance and satisfaction for both our customers and employees. As a Technical Training and Support Specialist, you will play a vital role in delivering effective and professional technical training and support.
Key Responsibilities:
Acquire comprehensive product knowledge for applications to effectively train clients and employees.
Deliver application training through various mediums such as classroom sessions, virtual environments, telephone, or on-site visits.
Conduct seminars, workshops, and presentations on applications.
Independently deliver core and advanced application training sessions as per the curriculum.
Manage expectations, provide escalation pathways, and document issue resolutions during training sessions.
Collaborate with instructional designers, implementation team members, and other departments to identify training needs and participate in course development.
Travel to remote offices or client sites as needed to deliver training.
Perform Healthcare Systems time reporting and billing processes.
Qualifications:
Experience in the healthcare industry with a focus on Risk Adjustment.
Familiarity with MA/ACA Risk Scoring methodology, including knowledge of condition categories (HCC).
Strong written and verbal communication skills.
Proficient in critical thinking, problem-solving, and organizational skills.
Ability to interface effectively with both internal and external stakeholders at all levels.
Professional demeanor and interpersonal skills.
Comfortable working within a team environment.
Preferred Qualifications:
Bachelor's Degree or equivalent Technical/Business experience.
4-7 years of relevant work experience.
Benefits:
We believe in empowering our associates with tools and flexibility to excel in their roles and further their professional development. Join us in the network and explore our culture, benefits, early talent program, and additional openings.
We prioritize the health and safety of our associates and strongly advocate for CDC-recommended vaccinations against COVID-19.
Please note that we do not offer visa sponsorship for this position.
We are committed to providing equal employment opportunities and affirmative action without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation, gender identity or expression, or any other legally protected category.
Join us and contribute to enhancing lives and building careers. We look forward to welcoming you to our team!
Employment Type: Full-Time
Salary: $ 15.00 220.00 Per Hour
