Description:
Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
Overview:
We are seeking a highly skilled and experienced Senior Engineer for Microsoft Teams to join our team. The ideal candidate will have a strong background in Microsoft Teams, including managing templates, direct audio routing, and PBX integration, particularly with RingCentral. Experience with NICE inContact for the contact center, as well as proficiency in APIs and Python, will be highly valued. Additionally, the candidate should have expertise in managing phones, permissions, Microsoft Teams Rooms, licensing, and AV technology as it pertains to Teams Rooms.
Major Responsibilities
Design, implement, and manage Microsoft Teams templates to streamline collaboration and communication across the organization
Configure and manage direct audio routing and PBX integration with RingCentral for seamless telephony experiences within Microsoft Teams.
Oversee the deployment and management of Microsoft Cloud Video Interop (CVI) and Pexip solutions, including integration with third-party video conferencing systems.
Troubleshoot and resolve complex issues related to Microsoft Teams, including network-related problems, audio/video quality issues, and integration challenges.
Manage and configure Microsoft Teams Rooms, including advanced AV setups, room-based systems, and integration with room booking solutions.
Oversee the licensing and permissions for Microsoft Teams, ensuring compliance and optimal utilization of resources, including managing complex scenarios such as guest access and external collaboration.
Collaborate with cross-functional teams to align Microsoft Teams capabilities with business needs and objectives, including integration with NICE inContact for contact center solutions.
Utilize APIs and Python scripting to automate tasks, integrate systems, and enhance the functionality of Microsoft Teams and related services.
Stay abreast of the latest developments in Microsoft Teams and related technologies, and provide recommendations for improvements and enhancements.
Develop and maintain documentation for Microsoft Teams configurations, policies, and procedures, including best practices for complex settings.
Preferred Qualifications
Advanced certification in Microsoft Teams or Microsoft 365
Experience with cloud-based telephony and communication platforms other than RingCentral
Knowledge of additional programming languages or scripting tools relevant to system integration and automation.
Knowledge, Skills, and Abilities
In-depth knowledge of Microsoft Teams architecture, features, and integrations, including experience with RingCentral PBX
Experience with NICE inContact for contact center solutions and an understanding of contact center dynamics.
Proficiency in APIs and Python scripting for automation and integration purposes. Strong troubleshooting and problem-solving skills, especially in complex environments
Excellent communication and collaboration abilities
Ability to manage multiple projects and priorities in a fast-paced environment.
Familiarity with IT security best practices and data privacy regulations.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in a similar role, with a strong focus on Microsoft Teams.
Benefits
Medical, dental, and vision insurance
Paid time off
Tuition Reimbursement
401K
Paid time to volunteer in your local community
Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
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