About the Team There are a lot of activities that happen in our stores so we have a strong cross-functional team focused on doing Anything for Pets by supporting the store teams through effective communications, processes and initiatives. The Store Strategy & Operations department leads the way to support all store activities and define business-driving strategies. The Workforce, Insights & Planning team owns labor optimization and reporting needs. The Operations & Innovation team owns merchandise execution, process improvement, compliance, store technology and innovation. And the Strategy team leads all the business-driving efforts for Salon, PetsHotel, Pet Training and In-store customer experience. These teams work diligently to ensure our associates, pets and pet parents are supported, while operating efficiently to drive the business.
About the Location Hybrid Position: This position may be considered Hybrid based on PetSmart's FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.
About the Job Pet-Training and Hotel are a critical portion of PetSmart's business as we help to transform pet's lives. Our training teaches positive reinforcement to improve dogs' behavior while also creating the bond between dog and pet-parent! PetsHotel and DDC are a critical aspect of our business helping to provide a needed solution for pet-parents and driving value to total box. The Sr. Manager of PetsHotel and Training is responsible for growing revenue, optimizing costs, and creating a long-term road map of success for hotel and training. Responsibilities include managing key initiatives focused on creating disproportionate sales growth. The Sr. Manager will also be responsible for developing talent to help continue to grow the operations organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES Serves as subject matter expert and business owner for pet training and hotel. Responsible to oversee key initiatives focused on creating disproportionate sales growth. Responsible for Pet-Training and PetsHotel P&L, monitoring data and performance trends to identify and consistently improve the business. Innovation, helping to identify whitespace within the services marketplace. Must have a keen eye on the trends and bringing forth opportunities to win. Drives partnership and collaboration with internal partners within PHO and the field inclusive but not limited to operations process, analytics, execution, labor, marketing and more. Helps to drive the strategic vision of the operational strategy for petshotel and training, looking for opportunities to connect business needs with operational excellence in partnership with the operations team. Key leader within strategy and innovation; focused on developing talent within the organization and driving accountability within the pack. Broad level vision of the hotel and training team—able to flex to high-level strategic details to tactical marketing details of the business. Role will expand with cross department projects as needed to help the broader team innovate and change the hotel and training businesses to meet business demand in a timely fashion to be first to market. SUPERVISORY RESPONSIBILITIES Responsible for supervising 2+ associate(s)
EDUCATION and/or EXPERIENCE Bachelor's degree from four-year college or university in retail, business, or related field highly preferred. 7-10 years' experience in business strategy, project management, relevant field experience, or merchandising or marketing. SKILLS Ideal candidates will be strategic, customer focused, analytical, and have a proven track record of identifying opportunities to driving sales, margin, and market share. Executive presence and ability to influence up and across required (including with Field Leadership & Operations Leadership) Highly strategic, able to be flexible with broad long-range planning but be able to also flex into the details. Highly proficient in Microsoft Word, Excel and PowerPoint. Highly proficient in business and financial acumen to be able to size and deliver highly thought-out strategies. Highly collaborative across departments and field functions Passion and ability to interpret data which translates into actionable insights. Must be able to devise creative solutions, produce measurable results, and clearly understand risks and contingency planning. Must be detail oriented & skilled in project management. Bachelor's degree is highly preferred from a 4-year college or university. About the Culture At PetSmart, we work hard to create a culture where and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they're core to PetSmart's success.
Not sure if you meet 100% of the position requirements and whether you should apply? We'd still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
Pet friendly environment, bring your pets to work! On-site Dog Park "Top Dog" gym with equipment, fitness classes, massage therapists and personal trainers "Sit & Stay" Café serving fresh breakfast and lunch options On-site coffee bar "Lil' Paws" learning center and onsite daycare facility (associate paid) Volunteer events with PetSmart Charities Learn more about #Life A tPetSmart here: Check out Associate stories and share in some celebrations at PetSmart: Explore PetSmart Benefits here: If you don't already live in the Phoenix area here's a guide to the area: PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
