Position: Sr. Business Analyst – Sales Cloud
Location: Remote within United States
We are looking for a strong Salesforce Business Systems Analyst who has experience on Sales Cloud along with a strong understanding of SaaS products. You will be responsible for creating and delivering value with business process optimization and systems automation on the lead, deal registration, partner portal, distribution channels, account, contact and opportunity management areas. You will be part of the IT Business Applications team, engaging and collaborating with the cross functional teams from Marketing, Channel, Sales, Sales Operations and Partner Marketing departments. The ideal candidate for this role will have a blend of technical and business experience with strong expertise in the Salesforce.The primary applications you will be working with are Salesforce.com, communities, people.ai, Outreach and Marketo and you are expected to have hands-on with the salesforce platform.
Responsibilities/What You'll Do:
Meet with business leaders, decision makers, and end users to define business requirements, and systems goals
Facilitate discussions among business owners to understand problem statements and gather requirements
Own and drive functional and technical design activities
Translates business requirements to functional and technical designs for the engineering team
Collaborate with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work
Coordinate with offshore Development and QA teams to deliver the solution
Help business users to complete the UAT and drive the delivery of system enhancements
Subject matter expert for lead, campaign, account, contact and opportunity management areas
Lead, deliver and support the Salesforce CRM application related projects on the Lead-to-Opportunity (L2O) management area
Work closely with Architect and Salesforce development teams to define and implement the solutions as part of sprint delivery cycles
Build the scalable business processes on the route to market and lead to opportunity areas to support the company's growth at scale
Effectively prepare Business Processes, Process Flow Analysis, Requirements Definition, Data Models and Detailed Functional Design
Document the solution design with specific business and technical details
Recommend best practice solutions
Work collaboratively and closely with Salesforce Business Analysts, Onshore and Offshore Developers during the execution phase
Analyzes/identifies areas of risk and develops plans to minimize
Troubleshoot production issues and coordinate with respective teams to resolve operational issues and challenges
Qualifications/Your Background:
Minimum of 6-8 year of IT experience in complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and Documentation
Minimum 5+ years of experience on Salesforce.com Sales Cloud platform and must have hands-on experience
Strong knowledge and experience on implementing top of the funnel processes such as lead management, account management and partner relationship management
Strong knowledge of other tools such as Marketo and Outreach
Experience in driving system implementation, agile project management and data flow best practices knowledge
Strong experience with consulting driven solution approach
Must have analytical and data driven strong skills
Available 24x7 to support the business-critical production issues when necessary
4-year degree BS/BA in a technical, business or other analytical field required
Excellent time management and organization skills, and the ability to be flexible and creative
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