at American Express Global Business Travel in Dover, Delaware, United States
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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The Ovation Specialized Travel Consultant role at AmexGBT is to deliver exceptional travel service experience for our corporate business customers. By working together as a hard-working team, our team provides outstanding traveler care, first call resolution and the highest quality of customer service to GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while enhancing supplier revenue.
The role will form part of a highly skilled team of Corporate Ovation Specialized Travel Consultants located virtually from home and will report to an operations supervisor and support from an operations manager.
What You'll Do : + Hours of Operation and shifts: 9am-9pm ET. Be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Flexibility is crucial as shifts may vary outside of the default schedule.
+ Act as trusted advisor and consultant to a single or multiple corporate accounts with the willingness to jump in and flexibility in shifts to meet client needs. Support other Ovation work, including other Ovation customers when advised to do so by Ovation leadership.
+ Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and hotel accommodation, using ( GDS ) – Native Sabre .
+ Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards.
+ Aligning with all legal standard requirements, which include required training, compliance and sanctions.
+ Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to check on and improve performance.
+ Follow internal compliance and regulatory requirements for all customers and locat
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