Description & Requirements
Maximus is currently looking for a Training Specialist to join our team. This remote training specialist will be responsible for developing training curriculum and training materials with the goal of meeting program objectives and customer service level agreements within the DOS CARE project, which is the Department of State, Coordinator for Relocation Efforts.
Call Center Hours of Operation: 24 hours a Day, 7 Days per Week
Due to the nature of this work, you will support the operation in which your teams will be speaking to people currently living overseas. You must be willing to work the assigned schedule which may include some overnight hours.
Essential Duties and Responsibilities:
- Create and develop training curriculum and training materials based on proven adult learning techniques.
- Create and develop training scenarios and update comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.
- Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.
- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum.
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence.
- Responsible for adhering to established safety standards.
- Develop solutions to a variety of problems of moderate scope & complexity.
- Contribute to the completion of organizational projects & goals.
- Communicate on complex or sensitive issues or draft responses for supervisor or manager.
- Perform other duties as assigned by management.
- Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.
- Create and develop training curriculum and training materials based on proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory.
- Create and develop training scenarios and updates comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.
- Perform other duties as assigned by management.
Minimum Requirements:
- Bachelor's degree or equivalent experience required.
- 3-5 years of related professional experience.
- May have additional training or education in area of specialization.
- Develop solutions to a variety of problems of moderate scope & complexity.
- Contribute to the completion of organizational projects & goals.
- Communicate on complex or sensitive issues or draft responses for supervisor or manager. Home Office Requirements:
- Reliable high-speed internet service
- Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private workspace away from noise, disruption and others
Minimum Requirements
Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
