Responsible for supporting and coordinating the implementation of quality processes that ensure compliance with regulatory and company Quality Control/Quality Assurance/Quality Management standards within the department.
Assist Department Manager/Technical Supervisor with proficiency testing programs, including collation of data and ensuring review of results and corrective action, as applicable. Assist with defining, monitoring, and reporting department quality improvement metrics and documenting appropriate follow up when metrics do not meet goals. Assist Department Manager/Technical Supervisor in follow up investigation of QC problems, as needed, including bias, shift, or trends in QC data. Assist with review of department procedures to ensure accuracy and alignment with validation data, manufacturer package inserts, database, and patient reports. Support Technical Supervisor with instrument and method validations as required. Coordinate/perform/review departmental internal assessments to ensure ongoing compliance with regulatory and quality assurance standards. Internal assessments include, but are not limited to:
Reagent validation Instrument Comparison Calibration verification (verification of AMR) Temperature monitoring Equipment performance verification (pipettes, thermometers, instrument preventive maintenance, microscopes, centrifuges) Assist in investigations of client complaints, revised reports, and reportable quality issues, ensuring that responses are accurate and complete, as well as ensuring that immediate, short-term, and long-term corrective actions are implemented. Support Department Manager/Technical Supervisor with departmental training and competency program. Work directly with the Quality Assurance Department to implement and sustain standard quality management programs. Perform other duties as assigned by the Department Manager/Technical Supervisor. At least two years training/experience in a high complexity laboratory is required. Experience with Quality Assurance, statistical Quality Control, laboratory regulations, and accreditation standards are required. Competencies Strong interpersonal communication skills--required Demonstrated strong writing and composition skills--required Demonstrated success in motivating team members to reach objectives--desirable Strong influencing skills--desirable Business Process Skills Understands clinical laboratory operations--required Able to effect Quality Improvement through problem solving skills and knowledge of quality tools--required Able to manage change--required Organization skills--required Analytical skills--required Technical skills--required Computer skills--required Able to function in a matrix organization--desirable Multi-tasking skills--desirable Education Must meet requirements for CLIA General Supervisor - Associate's degree or higher in a chemical, physical, biological, or medical laboratory technology or equivalent semester hours, Bachelor's degree preferred. Two years training/experience in a high complexity setting within each applicable Specialty or Subspecialty Experience in Quality Assurance or Quality Improvement is desirable. Certifications MLT (ASCP), MT (ASCP), or equivalent. State licensure, as required. Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
