We are hiring a resourceful Specialist - administration to join our fast-paced team at Carle Health in Peoria, IL.
Growing your career as a Full Time Specialist - administration is an unparalleled opportunity to develop fundamental skills.
If you are strong in leadership, research and have the right determination for the job, then apply for the position of Specialist - administration at Carle Health today!
Full job description Department: Surgery Administration - CMH Entity: Peoria Service Area Job Category: Employment Type: Full - Time Job ID: 37582 Experience Required: None Education Required: Not Indicated Shift: Day Location: Peoria, IL Usual Schedule: 7A to 3:30PM M-F On Call Requirements: NO Work Location: Methodist Medical Center Weekend Requirements: NO Holiday Requirements: NO Position Summary:
The Orthopedic Specialist is responsible for and supports the Carle Health Surgical Services team by managing the patient interaction, scheduling of pre-operative services, and coordination of care through the pre-surgical process. The scope begins with pre-operative services and the completion of the documentation and closure in the electronic medical record. This specialist is responsible for closely collaborating with several teams in the specialty office including, but not limited to prior authorization, nursing, physician, and administration.
Qualifications:
ADDITIONAL REQUIREMENTS Use of usual and customary equipment used to perform essential functions of the position. SKILLS AND KNOWLEDGE Ability to read, write, comprehend and speak fluent English. Ability to respond appropriately to customer/coworker. Ability to have interactions with a wide variety of people. Maintain confidential information. Ability to communicate only the facts to recipients or to decline to reveal information. Ability to project a professional, friendly, helpful demeanor. Basic computer knowledge using word processing, spreadsheet, email, and web browser. Comfortable with Windows OS and learning new applications. Essential Functions:
Identifies all Carle Health patients that require insurance verification and prior authorization and have a sound knowledge base for the pre-surgical process. Proactively identifies all Carle patients coming in to see Orthopedic surgeons. Coordinates with registration sources and the patient to get current insurance information. Researches and understands patient insurance benefits to facilitate appropriate facility requirements for care. Follows procedures for potential keeping care in system opportunities. Demonstrates the ability to accurately and tactfully relay any pertinent benefit or certification information to staff, providers, patient and/or patient's family. Collaborates and seeks assistance and direction from lead clinical position to assist in providing clinical support for insurers as indicated. Displays sound knowledge of medical terminology and various procedures, testing and class requirements Communicates effectively via phone, fax and correspondence processes with multiple service providers such Primary Care Providers, specialist offices, providers, staff and patients. Able to multi-task and problem solve. Adheres to various scripting used for various audiences. Adapts the communication style to each patient's ability to understand. Recognizes and responds to verbal and non-verbal communication. Displays strong grammar skills related to composition, spelling, punctuation, sentence structure. Outstanding telephone etiquette. Effectively work with team, provider and clinic/hospital staff. Works with a sense of urgency, customer service focus. Able to schedule several appointments in a time-sensitive order, collaborating with multiple offices. Effectively educate patient on the importance of maintaining appointments and schedules. Collaborates effectively as a liaison between specialists, providers, staff and UPH hospital resources Demonstrates ability to use scheduling systems and displays appropriate telephone etiquette and interpersonal relationship building skills. Performs the scheduling function of the Medical Center by utilizing the scheduling computer software. Facilitates the scheduling of Joint Classes with Carle resources. Able to keep up-to-date with work queue and various stakeholder informed of process status. Sends appropriate paper work to requesting services Consistently exhibits the ability to schedule multiple providers in a timely manner. Consistently determines proper scheduling requirements and/or limitations according to request. Meets all notification requirements prior to the patient's date of service. Schedules patients accurately in a timely and polite manner to ensure customer satisfaction. Exhibits a high level of proficiency in the use of the computerized scheduling system. Oversee the entire pre-surgical process from beginning to end (office appt to OR scheduled) Demonstrates ability to work efficiently, prioritize patient care, establish positive relationships with key stakeholders, and work in a face-paced environment. Able to multi-task and problem solve. Demonstrates ability to work independently with minimal supervision. Communicates tactfully and clearly with staff, stakeholders and patients. Adjust quickly to manage multiple priorities. Coordinate concerns or barriers to key stakeholders quickly and efficiently We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: View email address on jobs.institutedata.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
Benefits of working as a Specialist - administration in Peoria, IL:
? Excellent Benefits Package
? Professional Development Opportunities
? Generous Compensation
