Spa Front Desk Agent Full Time

Job summary
The Spa Front Desk Agent is responsible for the reception area at The SpaPerforming guest check-in duties, billing for services, and reviewing guest itinerariesProviding exceptional customer service, up-selling services and products
Job seniority: entry level
Responsibilities
• Perform guest check-in responsibilities, include billing for their services and reviewing guest's itinerary• Acknowledge and greet everyone who enters and leaves The Spa• Greet guests by their proper name and inquire about their stay• Confirm appointments and call late or no-show guests• Schedule and accurately confirm spa appointments in accordance with Omni Hotel & Resorts Moments of Service• Up-sell, cross-sell, and pre-sell The Spa's services and products• Receive guest feedback/complaints and resolve any guest/staff issues• Become proficient with Resort Suite software for booking, changing, and canceling appointments
Requirements
• Previous customer service experience required• High school diploma or equivalent• Effective communication skills in a professional business environment• Able to stand for 7 hours per day• Able to lift, carry, push, and pull 30 lbs• Able to work a schedule including weekends and holidays
Key Skills Needed
• Customer service• Communication• Problem-solving• Efficient organization• Sales