About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description: Deeply rooted in the land, the history, and the layered richness of O?ahu, at Turtle Bay you'll find an authentic connection to a place of uncommon natural splendor and the warm, welcoming community within it. Where your days are filled with constant discovery and moments that touch your soul, allowing you to explore the uncommon depths of this remarkable coast.
Overview: Provide prompt, courteous, and efficient handling of all requests for guest Spa Nalu reservations, changes, cancellations and information.
REPORTS TO: Spa Director.
WORK ENVIRONMENT: Nalu Kinetic Spa office, front desk.
Job involves working:
under variable temperature conditions (or extreme heat or cold). under variable noise levels. outdoors/indoors. around fumes and/or odor hazards. around dust and/or mite hazards. around chemicals. KEY RELATIONSHIPS: Internal: Employees in Nalu Kinetic Spa, Fitness Center, Pool, Food and Beverage, Guest Services - PBX, Reservations, Guest Services - Front Desk, Laundry, Housekeeping and Property Operations.
External: Hotel guests/visitors, Corporate Reservations Center personnel, Travel and Tour Company representatives, other hotels.
ESSENTIAL JOB FUNCTIONS Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of: All spa/hotel facilities/services, hours of operation. Availability for any given day. Restricted dates. All rates, packages and promotions. Specific arrangements between hotel and travel agencies, corporate reservations center. Entertainment/special events scheduled in the hotel. Set up and maintain station. Access all functions and maintain security of reservations computer system. Maintain log book/memo board. Sell spa/salon services. Confirm treatment availability. Update notes and guest history in computer system. Book spa services packages into system. Enter guest reservation into system. Guarantee status. Close reservation calls. Process VIP reservations. Book standing appointments. Change reservations. Process fax-reservations. Process employee spa reservations. Handle special guest requests. Process cancellations. Process complimentary spa treatments. Place guests on wait lists as needed. Review wait lists. Process no shows. Create and maintain group files. Release block after group cancellation. Schedule group spa treatments. Issue gift certificates. Mail spa information. Close office. Check out with Supervisor Serve our guests. Serve the other Turtle Bay Resort team members who serve our guests. Perform any and all functions as directed – you are a member of the entire Turtle Bay Resort team, not just a member of your department. Take personal responsibility to ensure the success of the team – the team succeeds because of your actions. Always put the team objectives ahead of your personal agenda. Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - be vigilant for all safety/security issues, correct and/or report all issues immediately. Perform the housekeeping function of all Turtle Bay Resort employees – keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter. Perform your sales function – all Turtle Bay Resort employees are sales people for the company and for the property - be knowledgeable of Turtle Bay Resort and of all aspects of your property, and always present both in the best light to guests and to the community at large. Perform your community ambassador function – get involved in your community and represent Turtle Bay Resort and your property well. Always speak first and speak last to guests in a friendly, courteous manner – every guest encounter should include this. Always greet co-workers in the same friendly, courteous manner – never pass a fellow staffmember without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. Present yourself properly in the work place at all times – full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard. SECONDARY JOB FUNCTIONS Contact area spas for availability and rates. Assist Spa Desk as assigned. Document maintenance needs on work orders and submit to Supervisor/Manager. Qualifications: Essential: High school graduate or equivalent vocational training certificate. Compute basic arithmetic. Fluency in English both verbally and written. Provide legible communication and directions. Ability to: perform job functions with attention to detail, speed and accuracy. prioritize and organize. be a clear thinker, remaining calm and resolving problems using good judgement. follow directions thoroughly. understand guest's service needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent hotel data. Desirable: Some college or training in the Hospitality Industry. Previous experience as a Reservation Agent. Fluency in a foreign language, preferably Japanese. Ability to suggestively sell. Ability to input and access information in the property management system/computers. Previous guest relations training. PHYSICAL ABILITIES Essential: Exert physical effort in transporting up to (50 pounds). Endure various physical movements throughout the work areas. Reach 2 feet. Remain an upright or a stationary position for 8 hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
