Sommelier - Waldorf Astoria Chicago

Job summary
A Sommelier is responsible for recommending wines and having a thorough and current knowledge of wines to deliver an excellent Guest experience while assisting with achieving departmental targets.
Job seniority: entry level
Responsibilities
• Provide professional and current knowledge of wines to guests• Recommend wines to accompany relevant dishes to patrons• Describe and up-sell wines to provide excellent customer experience• Suggest wines to accompany new menus in line with financial budget• Project a professional manner with an emphasis on hospitality and guest service• Ensure accurate billing• Strive to achieve departmental targets• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations• Comply with hotel security, fire regulations and all health and safety legislation• Attend training provided by the hotel
Requirements
• Previous experience in a customer service role in the hotel/leisure/retail sector• Good grooming standards• Excellent communication skills• Passion and commitment to delivering exceptional levels of guest service• Ability to work on your own or in teams
Key Skills Needed
• Previous experience in a customer service role in the hotel/leisure/retail sector• Good grooming standards• Excellent communication skills• Passion and commitment to delivering exceptional levels of guest service• Ability to work on your own or in teams• Experience as Wine waiter/ess/Sommelier• Sommelier qualifications
Benefits
• Access to your pay when you need it through DailyPay• Medical Insurance Coverage – for you and your family• Mental Health Resources• Best-in-Class Paid Time Off (PTO)• Go Hilton travel discount program• Supportive parental leave• Matching 401(k)• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount• Debt-free education• Access to a wide variety of educational credentials• Career growth and development• Team Member Resource Groups• Recognition and rewards programs