We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative, and dedicated people to join our team.
We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! Position Overview: The Solution Consultant will be responsible for supporting direct to dealer product roadmaps, leading the activation and maintenance of client implementations, monitoring and managing 3rd party integrations, providing advanced support and issue resolution for assigned solutions and collaborating with internal partners to ensure high quality and successful solution delivery.
This role has current Hybrid Workplace flexibility local to our Detroit, MI office location. Candidate must be available and willing to work in-person one day per month, and ad hoc as needed. Support the execution of the product roadmap.
Documenting product and data workflows. Research of new partner integrations. Input PBIs and attend scrum ceremonies. Collaborate with development teams to carry out vision. Review products to identify improvements (e.g. Alert mechanisms to reduce risk). Assess consumer centric design enhancements (e.g. dashboard UI). Research competition or innovations in the marketplace. Perform analyses of client data and results to provide product and strategy support. Provide regular progress updates to solution management. Creating documentation and defining best practices. Creating and maintaining solution job aides and FAQs. Assists in solution testing. Lead the activation and maintenance of client implementations.
Support client set-up, configurations and activations. Lead coordination with 3rd parties to activate and maintain client implementations. Ensure all active implementations are healthy and operating as expected. Acts as point of escalation on implementations. Monitor and manage 3rd party integrations.
Ensure all active integrations are healthy and operating as expected. Acts as point of escalation on integrations. Tracks, processes, analyzes, and verifies data to improve accuracy and quality of integrations. Provide advanced support and issue resolution for assigned solutions.
Perform routine QA/QC checks and be responsible for health and quality of the products under your management. Act as first point of escalation and collaborate with development teams to investigate and address underlying system or data issues. Collaborate with internal partners to ensure high quality and successful solution delivery. Processes and updates internal case queue via Salesforce, Zendesk and other appropriate systems. Collaborates internal & enternal stakeholders to identify and execute process enhancements. Provides training and coaching to peers and assumes responsibility for reviewing the accuracy and quality of their work. Proactively communicate with management to provide updates and report issues in a timely manner. Build and maintain strong and effective relationships to foster collaboration and knowledge sharing. Work with manager in completing own annual goal setting and performance review in a timely manner. Work with manager to prioritize other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection, and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others. Written Communication: Requires the ability and capacity to communicate ideas, to turn facts and data in compelling stories using appropriate grammar, syntax, and sentence structure. Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way. Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards. Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner. Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team. Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors. Information Seeking: Requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunities. Initiative: Requires the drive to go above and beyond in order to improve or enhance job results and the tenacity to withstand challenges and setbacks along the way. Quality Control: Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy. Customer Service: Requires the ability to understand and help/assist both internal and external customers and meet their needs. Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals, or groups, as well as understand and appreciate different and opposing perspectives. Conceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture. Interpersonal Understanding: Requires the ability to understand other's feelings and concerns, and to value individual differences in people. Self-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or setbacks constructively. Organizational Commitment: Requires the ability and willingness to align his/her own behavior with the needs, priorities, and goals of the organization. Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers. Strategic Influence & Negotiation: Intention and ability to persuade, convince, and influence others in order to gain support to achieve specific goals/tasks, complete a project, or meet organizational objectives. MS Office: Requires demonstrated knowledge of MS PowerPoint for the development of high impact presentations. Requires intermediate knowledge of MS Word and Excel. Time Management: Demonstrated ability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule. Industry, Solution & Product Expertise: Requires basic knowledge & expertise in the industry and with the use of Urban Science solutions and products within the industry. Assertiveness: Requires the ability and intent to appropriately display assertive behaviors. Math & Statistics: Knowledge of basic descriptive statistics and the ability to understand and interpret statistical analyses is strongly preferred. Technical/Software: Requires the ability to understand and work with software tools & packages used by Urban Science. Sales & Business Development: Requires the ability to identify potential new opportunities from the market and proactively define and communicate those opportunities. EDUCATION and/or EXPERIENCE: University degree required, open to all degrees. 3-5 years of related work experience, internships, or capstone projects Advanced ability to analyze, manipulate, and aggregate data in Excel and/or SQL. Demonstrated experience or ability to learn a data centric applications Demonstrated experience or ability to learn a Help Desk application such as Zendesk. Understanding of basic HTML and SQL database procedures Familiarity with API functions highly desired Knowledge of Microsoft Office, including Word, Powerpoint, and Excel; market research skills
Basic knowledge of coding, data structures and algorithms Understanding of key marketing concepts like branding, positioning, and user experience Looking for a curious mind that is a natural critical thinker and has the ability to communicate their ideas effectively including presentations; able to size up priorities and manage their own time and the time of others to meet time-sensitive objectives; emotional intelligence, especially when working in collaborative environments. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.
