Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview The Unified Communications team has a mission to become the leader in creating a highly scalable software platform and communication applications for first responders and industrial workgroups. Our customers rely on these solutions to run their critical business operations in the public safety, manufacturing, and infrastructure sectors. Every single day, we are shaping the future of mobile workgroup solutions for public safety and industrial users worldwide leveraging Motorola's rich heritage in this space. Our solutions include broadband Push to Talk (PTT), multimedia messaging, location based collaboration, video streaming with full interoperability with land mobile radio (LMR) systems. The products include client apps on Android, iOS, and Windows. Our backend software can be deployed On-Prem, in private data centers, or in a public cloud infrastructure. Job Description Software Engineer Co-Op position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, CMSO, Offer Managers, Sales and development teams to ensure that all the PTT Issues are resolved and the customer's experience of using PTT service is positive, seamless and satisfying.
Responsibilities:
Engineers will be responsible for aiding to keep the system up for all the mission critical systems deployed across the world.
Work closely with CMSO (customer facing teams) and Software Engineers/Testers to monitor and respond to various alerts/system performance, follow up on issues raised, and continually work to optimize and improve the performance, security and reliability of our systems, processes and technologies.
Engineers should be responsible to provide flexible timings for any ad-hoc support as required to satisfy the critical services agreed with the customer.
Conduct system analysis, configuration management and improvements for system software performance, availability and reliability
Able to troubleshoot complicated, cross platform issues handling OS, Networking, Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues.
Document your system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it. At the end of the Co-Op term, a proper handoff document is a must for others to pick it up.
Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually (Continuous improvement mindset across is a must!)
Skills: Strong knowledge of the ISO-OSI Networking Protocols (Layer3 to Layer7) - Switching, Routing, Load balancing and, a base knowledge of TCP/IP, and application protocols like and DNS.
Working knowledge with Linux (any of Unix flavors like CentOS, RedHat) and shell commands such as bash, editors like vim, remote access like ssh.
Python programming working knowledge
Basic bash scripting skills
Working knowledge with database and skills like SQL query language is a must
Knowledge on any one of the public cloud platforms like AWS, Azure and architectures like Microservices
Good to have knowledge
Troubleshooting experience with Networking protocols
Should have knowledge with ticketing tools like ServiceDesk,Jira..etc
Knowledge of any two Databases from (TimesTen, Couch Base, Gridgain, MongoDB)
Knowledge of automation using Ansible
Basic Requirements Must be pursuing a Master;s Degree at an accredited University in the state of Texas.
Graduation date must occur on or after December 2024.
Able to work full time (40 Hrs).
Must be a US Citizen, permanent resident or be an MS student with work authorization (F1 Visa on CPT accepted only for masters-level students).
Travel Requirements None Relocation Provided None Position Type Intern Referral Payment Plan No Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 9 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more!
EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .
