Role Overview
ID.me is looking for a
Software Development Manager III - Trust Graph & Communities
with experience in managing one or more teams. This person will be responsible for the team powering the ID.me community verification ecosystem (e.g., military, teachers, veterans, first responders, nurses, and so on). The team will not only own this crucial part of the ID.me platform, but will also innovate by creating a new, graph-based technology to significantly improve the way ID.me verifies and issues credentials.
Communities is one of the fastest growing domains at ID.me, with this team in particular actively expanding in both scope and engineering staff. This role will have the opportunity to build systems and features at scale that drive the future experience for the 130 million+ ID.me members across the entire platform. We'll be leveraging this foundational work immediately to drive incremental improvement to our applications as we build out additional capabilities and systems, so the ability to balance short term benefits without compromising long term design are crucial to success in this position.
As a people manager this role is directly responsible for leading the team through its expansion, assessing and hiring potential engineers, and leveling up the engineers on the team through direct mentoring. In addition, they'll work cross functionally with other product and engineering teams to define best practices, processes, and policies that can be scaled out to ensure success as the organization grows.
Responsibilities
Build and manage a team of 4-8 engineers
Coach and guide the professional development of your team members by providing regular feedback in 1:1s and performance management through quarterly and yearly reviews
Exert significant influence on the overall vision and long-term goals of the team by participating in roadmap planning with engineering and product leadership
Collaborate with team members, product managers, other engineering teams, and leadership stakeholders to solve the right problems and build the best solutions for customer needs
Provide oversight for high level technical discussions and decisions and act as a mentor to other engineers through code reviews, architecture document critiques, and leading cross team knowledge sharing forums
Act as application owner by reviewing PRs, shipping releases, participating in on call rotations, and leading the charge on incident response
Be willing and able to occasionally jump in, debug, and understand code to accelerate the team. Will not own features as a manager, but should be able to contribute strategically when needed
Plan and manage engineering resources to achieve predictable roadmap delivery, iterating and managing the sprint schedule and backlog as priorities change and escalations occur
Qualifications
At least 2 years of experience managing a team of 4+ engineers
6+ years developing web applications using Java, Ruby, Javascript, Go, Python, or C++
Experience with relational databases such as PostgresSQL MySql, or similar
Experience operating in any Agile environment (Scrum, Kanban, SAFe, etc.) and leveraging planning tools (Jira, Trello, ProductPlan, etc.) to plan, assign, track, and report on the work of the team
Experience making decisions in a data-driven manner, gathering evidence, formulating opinions, and driving consensus on solutions through detailed write-ups and presentations
Preferred Qualifications
Hands on leader with a bias towards action, proactively addressing problems both technically and organizationally
Strong understanding of A|B testing strategies and ability to interpret results
Ability to thrive when priorities change and escalations occur, with a track record of exercising sound judgment on when to make short and long term tradeoffs for the good of the engineering team, the codebase, and the business while avoiding costly product and engineering mistakes
Passion for software engineering, learning, and continuous improvement through a demonstrated pattern of consistent growth and curiosity
Proven track record of building, owning, delivering, and maintaining quality products
Experience managing a team that owns a consumer facing application at scale
Previous experience working at a growing start-up
Deep experience in automated testing methodologies and tools
Experience hiring and assessing talent
Engineering experience using Ruby on Rails
Understanding of technologies such as OpenID Connect (OIDC), SAML, XACML SCIM, OAuth, Federation, etc
Must be located in the continental U.S. and work core EST or CST hours
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