Spectra Tech is an engineering, environmental, and nuclear services company that provides high-quality and cost-effective technical solutions for U.S. Federal agencies, government contractors, and private commercial companies worldwide.
Spectra Tech is in need of an Software Developer 4 for a position in Los Alamos, NM.
The selected candidate will be a part of SAE-3's ServiceNow Platform Team as Senior ServiceNow Developer. This position requires an experienced professional with understanding of the ServiceNow platform and ITSM modules. System Analysts support (development, administration, maintenance) enterprise production systems and associated applications and realms in support of institutional customers.
Detailed Description:
The selected candidate will work as a Systems Analyst 3 to support the development, configuration, administration, and maintenance of ServiceNow and its components for Los Alamos National Laboratory. Los Alamos Laboratory is moving from Remedy to ServiceNow platform. This will provide the candidate the opportunity to help build the ServiceNow platform at Los Alamos from the ground up. ServiceNow modules presently scoped for implementation include Incident, MIM, Problem, Knowledge, Change, CMDB, and Request Management.
The successful candidate will be required to:
Work closely with members of the ServiceNow Tools Team, as well as other IT-related groups who use ServiceNow on a regular basis.
Proactively monitor, provide recommendations, and implement changes to improve the quality and efficiency of solutions developed.
Design, develop, modify, test, debug and evaluate workflow solutions to meet functional requirements outlined for the ServiceNow team.
Assist in gathering of business requirements as well as provide recommendations and implementation solutions based on those requirements.
Work with process specialists in the design of new forms and workflow, as well as customization of existing forms and workflow to best fit their identified needs.
Prepare documentation for developed workflow solutions, training, and user guides.
Job Requirements:
Demonstrated professional experience in the following areas:
Five years or more experience working with administration and development of ServiceNow forms and workflows.
Experience with configuring and administering ServiceNow Modules such as ITSM, Knowledge, CMDB, and HRSD.
Strong troubleshooting skills
Strong project management and attention to detail skills
Ability to identify opportunities to design and implement process improvements.
Understanding of ITIL framework, workflows, and integration.
Understanding of Agile Development framework.
Ability to work well with others across multiple teams to gather, anticipate, track, and incorporate new requirements while maintaining configuration management and version control.
Familiarity with federal government security requirements, and ability to implement and assess effectiveness of security controls.
Eight years or more experience working with administration and development of ServiceNow forms and workflows.
Experience developing custom integrations to 3rd party software and platforms.
Experience implementing service now application modules.
Experience developing custom applications in the ServiceNow platform.
Strong familiarity with the Software Development Lifecycle.
Remote work
Desired Skills:
ServiceNow certifications
ITIL v4 framework and processes certification
Familiarity with Atlassian Jira for project management
Familiarity with Atlassian Confluence for documentation
Familiarity with Java and JavaScript programming
SQL language for use with Microsoft SQL or Oracle databases
Spectra Tech, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We are also an E-verify employer.
