About Pompa Program:
Are you ready to join a highly motivated and rapidly growing team that is passionate about helping people with their health? Look no further than Pompa Program! Headquartered in Park City, UT and over 300 employees nationwide, we have an answer to many of the health issues that the world is facing today. We are a faith-based, mission-driven company who is on a mission to empower people to take control of their health and get their lives back. Our team is incredibly aligned, and we firmly believe in the body's amazing God-given ability to heal itself. If you share our passion for improving people's health and believe in the incredible potential of the human body, then apply to be a part of something truly special.
About the role:
Location: Remote
Employment Type: W2
Job Description:
Pompa Program is seeking a dynamic and customer-focused Social Media Support Representative to join our dedicated team. As a Social Media Support Representative, you will be responsible for engaging with our community across various social media platforms, providing timely assistance, and ensuring a positive customer experience. You will serve as a brand ambassador, representing Pompa Program and helping to build and maintain strong relationships with our audience.
Responsibilities:
Monitor and respond to customer inquiries, comments, and messages across social media platforms, including Facebook, Instagram, Twitter, and LinkedIn.
Provide timely and accurate responses to customer questions, concerns, and feedback, demonstrating empathy and professionalism.
Engage with our audience proactively, initiating conversations, sharing relevant content, and fostering a sense of community.
Escalate complex or sensitive issues to appropriate teams for resolution, ensuring that customer concerns are addressed promptly and effectively.
Collaborate with cross-functional teams, including customer support, marketing, and product, to ensure alignment and consistency in messaging and responses.
Identify trends, patterns, and opportunities for improvement based on customer interactions and feedback, and provide insights to inform business decisions.
Monitor social media channels for mentions of Pompa Program and relevant keywords, and take appropriate action to address or leverage opportunities.
Stay up-to-date with industry trends, best practices, and platform updates related to social media support and customer engagement.
Qualifications: 1+ years of experience in customer support, social media management, or related role.
Strong written and verbal communication skills, with the ability to convey information clearly and effectively.
Customer-focused mindset with a passion for delivering exceptional service and building relationships.
Proficiency in using social media platforms and social media management tools.
Ability to multitask and prioritize in a fast-paced environment, while maintaining attention to detail.
Strong problem-solving skills and ability to think creatively to resolve issues.
Positive attitude, team player, and willingness to adapt to changing priorities and responsibilities.
Join us at Pompa Program and be part of a mission-driven team dedicated to transforming lives through health and wellness. If you are passionate about customer service, social media, and making a positive impact, we want to hear from you! Apply now to join our growing team.
Currently we are only open to remote employees residing in the following states: CO, FL, GA, IN, NY, OH, OR, PA, TX, TN, UT, VA, WA
Compensation Range:$40-45k
