Reports to: Product Support ManagerLocation: Remote USCompensation Range: $50,000 - $65,000 Base plus bonus and equityWhat We Do:Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. Today's cyber-attacks aren't limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.Join the hunt and help us stop hackers in their tracks!What You'll Do:As our SOC Support Specialist, you will be the essential intermediary between our partners and our internal Security Operations Center (SOC) team. This pivotal role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity operations, to facilitate effective service delivery and ensure partner satisfaction.Responsibilities:Serve as the first point of contact for partners, addressing queries and concerns regarding cybersecurity issuesMonitor security alerts from partner networks, analyze them for severity, and escalate them to the SOC team as neededTranslate and communicate technical details and SOC actions to partners to ensure clarity and understandingCoordinate incident phone calls and follow-up activities between partners and the SOC teamAdvise partners on security best practices and preventive measures based on the insights derived from SOC activitiesStay updated on the latest cybersecurity trends and technologies to enhance service quality and partner trustHandle other product-related support requests when necessary to help handle support volumeContinually grow your knowledge of internal procedures, the Huntress product, and customer environmentsUtilize excellent customer service skills and exceed customer expectationsWhat You Bring To The Team: Highly Capable IT/help desk professional who is eager to transition into a cybersecurity roleRelevant background in Information Technology, Cybersecurity, or a related field, or equivalent professional work experienceExperience or developed, evidenced, hands-on interest in cybersecurityExceptional communication and interpersonal skills, capable of explaining complex security issues in accessible termsDemonstrate empathy during critical security incidentsAbility to analyze and prioritize incidents based on their potential impactWhat We Offer: 100% remote work environment - since our founding in 2015Generous paid time off policy, including vacation, sick time, and paid holidays12 weeks paid parental leaveHighly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with 5% contribution regardless of employee contributionLife and Disability insurance plansStock options forallfull-time employees One-time $500 reimbursement to build/upgrade home officeAnnual allowance for education and professional development assistance $75 USD/month digital reimbursementAccess to both Udemy and BetterUp platforms for coaching, personal, and professional growthHuntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit small businesses.Accommodations:If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or participating in the employee selection process, please direct your inquiries to ******. Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit ourprivacy page.#BI-REMOTE
