ECS is seeking a SOC Analyst to work in our Albuquerque, NM office.
Job Description:
ECS is seeking a Swing shift 2:30pm-11:00pm SOC Analyst to support the IT program at a major national laboratory.
The mission of the organization is to develop and maintain a big picture, end-to-end view of operational IT services. IT Service Management tools are blended with best-practice ITIL processes to lead improvements in IT Service Management. The portfolio includes automated discovery, performance and availability monitoring, enterprise and mission testing, a central tool suite with a service asset repository that supports all ITSM processes, including mature service catalog, request fulfillment, incident management, knowledge management, problem management, change management, service asset and configuration management, enterprise logging, and event management practices.
The SOC Analyst Monitoring team is staffed to provide performance and availability monitoring and notification on a 24x7x365 basis.
System Analyst position provides for the monitoring and notification for servers, network, databases and applications.
Daily responsibilities include:
Provide event, warning, alert, and alarm processing and management.
Detect events collected by the Enterprise Management System across the client site computing environments including all corporate networks and corporate telephone.
Monitor batch processing job flows on two corporate networks and monitor that requested batch completion times are met, escalate when required. Provide prompt and accurate response to error notifications (Alerts)
Administer and support on-premises APC (Access Point Controllers) - Cyber's Azure Stack private cloud platform that department M&O's which includes patching, configuration, service and incident fulfillment, and capacity management. Maintains the integrity of servers and systems to meet established requirements for service levels, disaster recovery, and business.
Provide IT project and service management support & space coordinator space/facilities management.
Perform hourly walk throughs of the Data Center.
Required Skills: High School Diploma and 3 years of experience related to the position.
U.S. Citizenship is required to obtain and maintain a U.S. Department. of Energy Q security clearance.
Strong verbal and written communication skills
Proficient with MS Office
Strong analytical skills
Strong organizational skills
Desired Skills: Networking experience with CISCO, Brocade, Juniper, ARISTA
Experience with ServiceNOW
ITIL Certification
Active DOE "L" or "Q" clearance
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
