Symetra has an exciting opportunity to join our team as a Short-Term Disability Case Manager!About the roleAs a Short-term Disability Case Manager, you'll make timely, accurate, and customer-focused Short-Term Disability, and/or Statutory Disability Insurance, and/or Absence Management claim decisions. You will work closely with clinical, vocational, employer, financial, and other informational internal and external sources to gather relevant data, compare it to the applicable contract/administrative agreement and procedural documents, conduct an analysis, and engage peers and management as appropriate.What you will doMake timely, accurate, and customer-focused STD, SDI, and AM new and ongoing claim decisionsContact internal and external partners to obtain relevant clinical, vocational, employer, financial, and other informationCompare the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and render the claim decision as quickly as possibleDocument the claim systems in an accurate and comprehensive manner while maintaining maximum levels of efficiencyPrepare and disseminate articulate written and verbal communication to assorted internal and external sourcesPrepare, update, and use a claim management plan to attain the most appropriate outcomeMaintain a superior level of caring and empathetic customer service throughout all interactions. Take actions to earn the claimants and employer's trust and confidence. Anticipate customer needs and take actionWork as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellenceWhy Work at SymetraHere's what some of our employees have to say about why they work at Symetra:"If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit."Daniel P. - Senior Underwriter"The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you."Sydney S. - Actuarial Associate II What we offer youBenefits and PerksWe don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.Flexible full-time or hybrid telecommuting arrangementsPlan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%Paid time away including vacation and sick time, flex days and ten paid holidaysGive back to your community and double your impact through our company matchingWant more details? Check out ourSymetra Benefits Overview CompensationHourly Range: $21.00 – $35.19 plus eligibility for annual bonus programYour experience and skillsHigh School Diploma12 - 36 months of STD claim experienceProficiency in STD, SDI, and AM product and claim administration issuesKnowledge of federal and state regulations governing these products and servicesPossessing or actively pursuing a New York Independent Adjuster license or actively pursuing industry professional designations (e.g., FMLA Specialist, etc.) is a plus.Good understanding of medical terminology/pathology/anatomyHigh level of attention to detailOutstanding verbal and written communication skillsProficiency with the MS Office Suite of applicationsMathematical skillsExcellent at multi-tasking and prioritizationSound judgement and decision-making skillsWe empower inclusionAt Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our effortshere.Creating a world where more people have access to financial freedomSymetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products—and operate our company—to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.For more information about our careers visit:https://symetra.eightfold.ai/careers Work AuthorizationEmployer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.#LI-NW1#LI-Remote
