Services Manager Financial Aid

Student Services Manager (Financial Aid) Job ID: 319901
Location: Mesa Community College
Full/Part Time: Full Time
Regular/Temporary: Regular Salary Range
$66,347.00 - $86,250.50/annually, DOE Grade
118 Work Schedule
Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm Work Calendar
12 Months Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona's Best Employers Campus Statement
At Mesa Community College, diversity, equity, and inclusion are core values. We honor the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, socioeconomic background, immigrant status, language, religion, sexual orientation, gender identity, age, disability, veteran status, nationality, and intellectual perspective, enrich the college community. We continuously adapt and respond to differences with a single focus - to create a welcoming, safe, equitable, and inclusive environment that ensures all students and employees have the support and knowledge to succeed and thrive. MCC is committed to building and sustaining a workplace that reflects our community and student population. Our goal is that our students and employees have the knowledge and skills necessary to excel, lead, navigate, and thrive in a diverse world. Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
Benefits & Perks Options: 20 paid observed holidays Arizona State Retirement System (ASRS ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance) Paid vacation, sick, and personal time Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff) Annual professional development growth funding Tuition reimbursement for employees and dependents Flexible work schedules Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more Pre-Retirement Events Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying). 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!) Job Summary
The Student Services Manager provides operational guidance and processing to the Financial Aid Office by performing the more technically demanding financial aid duties, including oversight of various programs, activities, processing, and reconciliation of various federal and state programs. Acts on behalf of the Director of Financial Aid when necessary. Supervise, evaluate, directs, trains, and assist in the hiring of all financial aid staff, student workers, and temporary employees, Supervises and manages scholarships, early awareness and outreach, and Financial Aid Literacy programs and staff. Monitors and reconciled all activity and knowledge of federal, state, MCCCD, and MCC policies and procedures. Work closely with the various third-party entities that directly, or indirectly impact the financial aid office. Support the college's enrollment management initiatives. Works in a One-stop Enrollment Services environment with a diverse population of administrators, faculty staff, students, and the public. Essential Functions
40% Administers, supervises, directs, plans, and evaluates the areas scholarships, Early Awareness & Outreach, and Financial Aid Literacy. Trains and directs the work of the financial aid staff, awards scholarships and financial aid, balances scholarship accounts, programs, including federal grant and loan programs, campus-based programs, internal and external scholarships, compliance with applicable federal, state, local, and institutional policies and regulations, compliance reporting, training, and financial aid systems. 20% Develops strong relationships with college, district, and community stakeholders by participating in committees and attending various campus meetings; liaison with various college district offices in coordinating reconciliation, reports, and ensuring compliance.
20%- Researches, analyzes and interprets federal regulations, funding agency guidelines, and financial aid policies and procedures, communicates new guidelines to staff, implements policies and procedures.
10% - Meets with students and parents to resolve scholarship and financial aid escalated issues. May participate in preparation and facilitation of presentation to classrooms, students, parents, and general public
10% Provides financial aid program administration i.e. Grants, Loans, FWS, scholarships to include but not limited to reconciliation Minimum Qualifications
Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two years of supervisory experience. OR
Associate's Degree from a regionally accredited institution and seven years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two years of supervisory experience.
OR
High School Diploma/GED and nine years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two years of supervisory experience.
Desired Qualifications
A. Bachelor's degree B. Three or more years experience with supervising/directing, training, and evaluating the work of others.
C. Two years or more experience with federal and state financial aid regulations and institutional requirements for administering aid programs in higher education
D. Two years or more experience managing financial aid, scholarships, early outreach programs, and/or financial aid literacy.
E. Two years or more experience utilizing, maintaining, and troubleshooting various technology platforms such as People soft, scholarship software, COD, etc. as it applies to financial and scholarship program management and compliance.
Special Working Conditions
Must not be in default or overpayment of federal financial aid funds. May require possession of a valid State Of Arizona Class D Driver's License or other state driver license that meet district minimum standards regarding driving.
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers. Click on link for instructions on how to apply. Applicants who are not currently working for any of the MCCCD locations should apply at .
If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time.
Posting Close Date
Apply on or before May 5, 2024 to be considered. EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit
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