Service Technician

Position : Service Technician Pay :$18hr.-$30hr.
Shift :1st
Location : Crawfordsville, IN
Overview :
Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Service Manager or Shop Foreman.
Responsibilities :
Performs complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products. Participates in required Service EDUCATE Training programs. Supports customer clinics. Review and explain any maintenance, repair, or other service concerns directly with the customer and documents on work order. Promote and sell dealer service programs directly to customers. Establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle. Maintains current knowledge of John Deere and competitive products. Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment. Follows all safety rules and regulations in performing work assignments. Complete all reports and forms required in conjunction with work assignments. Account for all time and material used in performing assigned duties. Maintain a safe working environment and adhere to company safety program at all times. Experience, Education, Skills and Knowledge :
3+ years of experience performing on-site service repairs. Outstanding interpersonal and customer service skills. Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures. Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment. Ability to use Service Advisor and basic computer functions. Ability to operate vehicles and equipment used for diagnostic purposes. Ability to lift at least 75 lbs. repeatedly. Advanced or Master Service Technician certification preferred. High School Diploma or equivalent experience required; Associates degree preferred. Valid driver's license required; CDL (Commercial Driver's License) preferred.