Would you like to work with one of the country's largest pet food product manufactures and brands? If so, look no further and apply below! Adecco is currently assisting one of its clients in their search for a Service Specialist in DeKalb, IL! Pay rate: $25.41/hr
Shift availability: Sun – Thu, 7a -330p (hybrid)
Length: Six (6) months with possibility of extension
For instant consideration for this role, click on Apply Now The Service Specialist position provides the tactical execution of the transportation team through On-Time pickup and delivery management, In transit tracking, risk identification and mitigation, date maintenance, and exception management to meet internal and external customer expectations.
Our ideal candidate must have/must be able to:
Operational:
Efficiently and effectively execute the transport of products utilizing the Transportation Control Tower (TCT) tools and processes to exceed service expectations
Collaboration with cross-functional areas including customer service, carriers, facilities, and deployment while maintaining the proper professional approach in all interactions (face to face, phone, email, meeting, etc)
Take initiative and make decisions independently weighing customer needs, facility requirements, carrier capacity, and escalating as appropriate
Ensure load coverage by utilizing published rote guides while balancing service and cost
Support Operational Master Plan, Continuous Excellence Initiatives and Continuous Process Improvement
Resolve conflicts/discrepancies positively, professionally, and timely
Functional:
On-Time pick up management
In transit tracking
On-Time delivery management
Risk Analysis identification and mitigation
Date maintenance
Exception Management
Administration:
Build strong working relationships with internal and external customers
Daily communication on successes and opportunities
Pursue continuous education on Transportation and Supply Chain
Trusted with confidential information
Embrace a Winning mindset, while being aligned, agile and adaptable
Other duties as assigned including but not limited to meetings, projects, travel, training, and other necessary tasks to support adding the most value
Education/Certification Requirements:
High School Diploma or equivalent
College degree preferrred
Experience requirements:
Requires professional approach to customers
Demonstrates a professional image and demeanor
Transportation and/or logistics experience preferred
Ability to work in a fast-paced and tactical environment
Strong customer service skills
Note: This role is On-Site; thus, open to candidates near/in/around St. Louis, MO
Pay Details: $25.41 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
