POSITION TITLE: Service Sales Representative
REPORTS TO: Branch Manager/District Sales Manager
Konecranes is looking for an individual with a sales background to join our team as a Service Sales Representative. As a Service Sales Representative, your primary duties are to sell products and services to the existing customer base to improve safety and productivity. This individual will be responsible for meeting assigned sales targets for all lifting equipment including but not limited to; repairs, retrofits, hoists, spare parts, general overhauls and consultation services. Organizational skills are required to monitor the workload of our service department and ensure that all open time slots are filled with sold work. Strong communication skills are a must, as you will be engaging with existing customers. If you think your attributes are a fit and you are interested in working in a fast paced, safety first type of environment, apply with Konecranes today!
What we offer: Company Vehicle: Our Service Sales Representatives get a company vehicle for business AND personal use! Candidates must pass a Motor Vehicle Record (MVR) check.
Benefits: Medical Plan (You can reduce your deductible by participating in our Wellness Program for 2024. Employees will then have the option to potentially get their medical benefits at no cost in 2025. Ask us for details!) Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!
PRINCIPAL RESPONSIBILITES:
Engage in various sales activities to sell safety and productive retrofits, components, modernization and new equipment to existing customers and develop new accounts to meet minimum established sales quotas. Prepare or assist in preparing price estimates for service work using established tools, guidelines and input from the service department. Maintain personal contact with all existing accounts in your area. Prepare related monthly reports. When required, maintain monthly contact with assigned accounts to develop relationships. Document activity with key accounts. Prepare account plans with appropriate actions and forward to District Manager. Schedule and conduct business reviews for customers on an annual basis or as needed. Prepare and maintain a log in CRM software of all activities, business opportunities and offers submitted to customers and provide report to manager weekly. Monitor workload of service department and ensure all open time slots are filled with sold work. Qualify all any projects or credit worthiness as needed. Check D&B ratings and obtain credit application, if appropriate. Obtain tax-exempt certificate, if required. Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days. Monitor the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Contact accounts that are not renewing their agreements. Document all sales activity in the CRM System. Establish and maintain on-going communications with the service department to address issues related to the customer base. Maintain customer and contact information in the CRM software, as required. Follow all established safety rules and procedures, including those established by the customer. Other duties as assigned by supervisor. REQUIRED EXPERIENCE: Two (2) years' experience in service related sales preferred however equivalent education, experience and training will be considered. Must have demonstrated leadership experience, a basic understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills. Prior experience with cranes is a plus.
OTHER REQUIREMENTS: Must have and maintain a good driving record. Must be willing and able to work off the ground, on occasion. Ability to relocate to other regions of the country may be required for advancement opportunities.
EDUCATION: Bachelor's degree or Associate's degree preferred however, prior equivalent experience and training will be considered in lieu of formal degree.
*This is a safety sensitive position
*KCN
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
