Full job description Service Repair Technician Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
In this position, you will provide technical support for Motion Service in New Berlin, Wisconsin, delivering superior, professional service remotely or on site. In this role, you will be responsible for repairing a variety of standard drive units and subassemblies, ensuring the best possible, most cost effective problem resolution and assists in identifying and resolving quality and reliability problems, in accordance with company policies and procedures.
Your responsibilities Review and plan daily work assignments, prioritizing customer products in for repair Coordinate with the Team Lead to ensure proper work scheduling, establishing priorities and expediting of repair orders Process repair work orders, both customer repair orders and production orders Troubleshoot the repair of products, such as standard drive units, subassemblies and circuit boards; identifying and repairing the problem, performing testing and burn in activities as needed, ensuring the best possible, and most cost effective problem resolution Research bill of materials, Engineering Change Notice (ECN) or other documents to identify required parts for drive/component repair Complete Material Requisitions or contact the Inventory Planner to obtain necessary parts Ensure the completion, processing and maintenance of all required paperwork, records, documentation, failure analysis reports, etc Coordinate with others, both inside and outside the department to identify and assist in resolving quality and reliability problems Participate on cross functional teams, including Quality Management teams, to ensure the continuous, ongoing improvement of methods, processes, productivity and quality, while reducing costs Act as a technical resource to other departments to address and resolve inquiries and problems Create and/or improve documentation for related process procedures and instructions Continuously review repair processes and recommend improvements to increase productivity and quality while reducing costs Utilizing the Lean methodology for process improvement, participate by supporting continuous improvement suggestions, events and reviews of departments workflow, methods, processes, productivity ensuring and maintaining the optimal repair processes, techniques and test capacity Follow and comply with all safety and work rules and regulations Maintain departmental housekeeping standards Other duties may be assigned Your background Require an Associate Degree in Electronics with minimum 2 years related experience or High School Diploma with minimum four years of related electrical experience Must be capable of passing Electrical Competency and Authorization Program (ECAP) level 3 Prior experience working with hand and power tools Knowledge of Variable Frequency Drives and the applications it supports preferred Prior experience with SAP or similar ERP system preferred Ability to read and comprehend assembly instructions, bills of materials, assembly drawings, and procedure manuals. Ability to complete work assignments and communicate one on one with other employees of the organization Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form Candidates must already have a work authorization that would permit them to work for ABB in the US Benefits Retirement plan Life insurance Disability insurance Wellbeing program Healthcare plan More about us ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to . Resumes and applications will not be accepted in this manner.
