Service Manager - Mercedes-Benz

At Rick Hill Imports - Kingsport, TN, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Rick Hill Imports - Kingsport, TN is the best in the business and we're sure you'll see why!BenefitsFast paced work environmentPaid training and developmentCareer growth opportunitiesMedical and dental coverage availablePaid vacation401(k)ResponsibilitiesWork directly with our employees and customers to develop relationships and help to enhance the sales processMaintain positive relationships with our clients, factory representatives, and vendorsHire, train, motivate, counsel, and monitor the performance of all service department staff.Prepare and administer an annual operating budget for the service department.Forecast monthly goals and objectives for the department and strive to meet them.Ability to monitor service effectiveness.Continue to foster teamwork with all other departments.While maintaining current customer volume, be able to market to and attract new customer business.Deliver a premium experience to both customers and employees alike.QualificationsLuxury car experience requiredPrior automotive service managerial experience preferredExcellent communication and customer service skillsTechnical automotive knowledgeDemonstrated ability to manage othersOrganized and friendly personalityStrong computer & phone skills (Internet, VinConnect CRM)Professional appearance and demeanorStrong work ethicCurrent, valid driver's license and satisfactory Motor Vehicle Report (MVR)All potential employees must pass pre-employment testing including a background check and drug screenWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.