Lexus of Cool Springs is seeking a talented and experienced individual to lead and supervise our Service Department. He or she will set and achieve a vision of operating the department at maximum production, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records. Above all else, the Service Manager is responsible for ensuring customer satisfaction.
RESPONSIBILITIES: The Service Manager has direct authority over all service team members. and reports directly to the General manager. Forecasts goals and objectives for the department and ensure they are met. Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers. Develops service level standards focused on response times and issue resolution. Handle customer complaints tactfully, promptly and with concern for the customer. Implements policies and processes that produce high quality customer service delivery and that reflect industry best practice. Responsible for the functionality of all equipment in and around the service department. Oversee the service drive functionality, flow and the interaction of employees with customers. Understand, keep abreast of and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc. Utilize available pricing parameters and strategies to generate sufficient profit while maintain customer loyalty. Create a work environment where team members feel supported and are held accountable to performance objectives. Ensure full compliance with manufacturer parts and warranty policies, procedures and rules. Cooperate with all other dealership managers to work toward overall dealership vision. Maintains CSI scores and survey returns at or above company standards. QUALIFICATIONS: Must have 3-5 years of Service Management experience in a luxury dealership. Strong leadership skills. Excellent verbal and written communication skills. Ability to operate the department according to dealership guidelines. Must have valid in-state driver's license and have and maintain an acceptable, safe driving record. Ability to solve employee and client issues professionally and ethically. Experience with Reynolds & Reynolds Ignite and Xtime a plus. We offer a comprehensive compensation and benefits package and the tools you need to be successful. OUR OFFERINGS INCLUDE: Salaried position IRA Match Medical, vision and dental plans Paid Holidays & PTO Employee discounts on automobiles, parts and service
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