Come join our team! Spencer Manor Winery in beautiful Saint James, MO is looking for a Service Manager. Must be friendly, punctual, and a team player. Restaurant Management experience is preferred but Management experience is required. We are a fast paced, busy winery restaurant that takes reservations and has a waitlist. Please include current availability in response. Must have weekend availability [Saturdays & Sundays]. Preference given to those with open availability. Job Requirements for the General Manager position:
At least 21+ years of age. At least 2-year of experience in hospitality management or relevant management experience. Ability to work nights including weekends/holidays. Alcohol and wine knowledge a plus Knowledge of Restaurant POS Software Ability to understand and work with a sense of urgency. Job Qualifications:
Strong leadership qualities Abilities to thrive in a fast-paced environment Excellent problem-solving and decision-making skills, results-oriented, and customer-focused Excellent written and communication skills Strong attention to detail Must be dressed neatly and well-groomed in company approved uniform. Must be able to operate P.O.S. computer system Proficient in Word, Excel and Google Docs Walk or stand most of an 8-hour shift. Professional phone skills. Must be able to hear well with loud background noise, in order to answer telephone and respond to guest requests Must be able to calmly respond to unsatisfied guests and correct in a timely manner. Able to lift and carry supplies and bus tubs of up to 50 lbs. Up to 20 times per shift. Strong analytical and decision-making skills ServSafe Certified is a plus Job Responsibilities | include but not limited
Maintain and support a positive, collaborative culture within the organization as a whole, fully embracing the culture and values statements espoused by Spencer Manor Assist in overseeing daily operations of the business Assist in creating new strategies for growth and putting them into practice Assist in overseeing the budget and managing expenses Training new staff | Host, Servers, Bartenders Hiring and terminating employees Evaluating productivity and performance and implementing strategies for improvement Keeping reports of business and employee performance Coordinating several teams and communicating with guests Responsible for providing overall leadership over brand Recognizing, motivating, coaching and training all team members in order to achieve operational excellence Consistently demonstrate "How we work together" principles Maintain the highest possible level of customer service through training and follow up. Effectively resolve guest complaints Responsible for inventory controls | inventory counts Ensure cash control and security procedures are maintained Review and maintain financial controls and take action as necessary based on company targets Adhere to Local Health Department code and company safety/security policies & procedures Responsible for conducting performance reviews Ensure maintenance of equipment/facility/grounds through the use of a preventative maintenance plan based on corporate standards Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Job Type: Full-time / Part-time
Pay : D.O.E
Benefits :
Paid Vacation - FT [after 1 year of service] Potential Bonus Structure - FT [after 1 year of service] PTO [after 1 year of service] Comped Meals Employee discount Continuing Education Flexible schedule Physical Setting : Upscale Experience Based Winery
Schedule : Day shift, Night shift, Weekend availability
Ability to commute/relocate : (Required)
Experience : Restaurant experience: 2 years Management (Required)
Shift availability: Nights & Weekends (Required)
