Service Manager/Advisor

Quick Lane at Diehl Ford of Massillon is looking for an experienced Automotive Service Advisor/Service Manager. Customer service, data entry, writing estimates, and working as a leader with the team of technicians and other advisors will be primary the responsibilities. Prior experience is preferred.As a Service Advisor you will:Greet customers in a timely and friendly mannerObtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair orderAdvise customers on the maintenance intervals according manufactures specificationsProvide customers with a complete and accurate estimate for labor and partsProvide customers with a detailed breakdown of all charges for the services performed to their vehicleObtain prior authorization from the customer or warranty company of repairs that need to be completedHandle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progressVerify manufacturer and extended warranty coverageBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offRetirement planVision insuranceWe offer competitive wages and embrace a "promote within" philosophyQualifications:Clean driving recordStrong time management skillsCommitment to 100% customer satisfactionHave a working knowledge of computers and ability to adapt and learn the systems we useBe organized, professional and courteousAutomotive Service Advisor experienceApply today and see how Diehl automotive is committed to customer and employee satisfaction!