Job Description and Duties This position is being re-advertised. If you previously applied, your application is still being considered and you do not need to re-apply. Anticipated Interview Dates: Virtual interviews are anticipated to be held between May 13th and May 31st, 2024. Telework Information: This position is eligible for a hybrid work schedule, with up to two days of remote work and three days onsite, per week.
Do you want to work for an organization where its employees consistently recognize its outstanding culture? Do you want to work for an organization that scores high in employee engagement? Do you like a diverse work environment? Do you like to improve processes to increase their value and efficiency? Do you like to help other teams achieve their goals? If you've answered yes to these questions, then you've found a position you'd be interested in exploring further!
Our Technology Business Management Division/Enterprise Service Management Section is seeking an Information Technology Specialist I (IT Spec I) to join our Software Asset Management (SAM) team.
The selected candidate for this position will serve as a process engineer responsible for supporting the maintenance and operational activities related to one or more of the following Information Technology Infrastructure Library (ITIL) processes: Service Level Management, Service Catalog Management, Service Asset and Configuration Management (SACM), Change Management (CHGM), and/or Release and Deployment Management (RDM). As a technical subject matter expert (SME), the person who fills this position will educate and guide internal/external stakeholders through the associated policies and processes, while supporting critical IT projects as needed. The role requires extensive interaction with management and collaboration with various team members throughout the organization. Application of expertise and knowledge is required to ensure a complete and compliant recruitment process.
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Special Requirements Statement of Qualifications
Please provide a Statement of Qualifications (SOQ) for the hiring manager's review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.
The SOQ must be typed, titled "Statement of Qualifications", and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must not have font smaller than 11 point. Describe how your work experience and education qualifies you for the role and responsibilities of this position. Please describe your experience and contribution to the development of an IT Service Management (ITSM) organization. What standards did you apply? What tools did you use? Please describe a challenging situation where you led collaboration efforts as a leader, include your communication and leadership competencies which helped you be successful. Minimum Qualifications
All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements."
Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR's CalCareers website . Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Results-driven with exemplary customer service. Excellent communication skills (i.e., communicating vision and details in a relatable and understandable form) Strong interpersonal skills and relationship management. Experience working with the Information Technology Infrastructure Library (ITIL) methodology. Experience managing projects and using all aspects of the Project Management lifecycle, SDLC, and Service Management lifecycle. Ability to analyze data gathered from multiple sources, synthesize information, reason logically, draw valid conclusions, develop and communicate effective solutions, and identify and resolve issues at the lowest level. Maintains a positive and professional attitude at all times. Benefits CalPERS team members are eligible for a number of benefits. Health benefits and leave programs are available for most team members. Benefit eligibility may depend on length of service and collective bargaining agreements.
Some added benefits CalPERS offers include: Alternate Work Schedules Flexible Work Hours Onsite childcare facility Onsite fitness center Onsite café and nearby restaurants Free onsite parking available Mondays and Fridays, subject to change Free offsite parking available with shuttle service Tuesdays, Wednesdays and Thursdays For more details about employee benefits, visit the California Department of Human Resources website. Additional Information Live Scan
Candidates not currently employed at CalPERS are required to submit to a criminal history review process utilizing Live Scan fingerprinting. CalPERS Disclosure Requirements
If employed, you may be subject to rules imposed by Personal Trading Regulations and Conflict of Interest Code that apply to CalPERS team members, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700) Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship now or in the future. Please do not include any confidential information on any documents in your application package. Confidential information that should be excluded or removed from these documents include, but is not limited to, your social security number, date of birth, marital status, personal photos, a copy of your driver's license, equal employment opportunity data, examination scores, and LEAP status. Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - In addition to completing your online job application, you must provide a Statement of Qualifications (SOQ) for the hiring manager's review. Please see the Special Requirements section for instructions and questions for the SOQ. Applications received without an SOQ will not be considered.
