Service Management & Operations- Senior Associate Save For Later Remove Job

Job summary
A career in our Service Management practice, within Cloud Computing and Networking servicesWe help our clients adopt the cloud to transform Information TechnologyOur team helps organisations transform their Information Technology operations into additional sources of revenue
Job seniority: mid-to-senior level
Responsibilities
• Help clients design and implement process strategies to address gaps in their cloud service delivery and service management proficiency• Collaborate on and deliver strategy and transformation projects• Structure and communicate ideas logically• Seek opportunities to build and maintain professional relationships• Approach new projects with an open mind• Believe empathy for coworkers and customers is key to success• Value learning from mistakes and ask for help when needed• Persevere through challenges• Believe in the value created by diverse teams and can adapt to a variety of working styles
Requirements
• Minimum bachelor's degree required• Minimum of 3 years of experience• Certification in ITIL 4, COBIT, ISO 27001 preferred• Knowledge of cloud platforms and key technologies• Experience with ServiceNow or similar IT Service Management tools• Understanding of DevSecOps transformations• Knowledge of IT Asset and Configuration Management principles• Familiarity with Service Management and Operations processes in ServiceNow• Experience in developing and re-engineering IT processes and controls• Knowledge of IT Financial Management and cost optimization
Key Skills Needed
• Cloud platforms and technologies• ServiceNow or similar IT Service Management tools• DevSecOps transformations• IT Asset and Configuration Management principles• Service Management and Operations processes in ServiceNow• IT Financial Management and cost optimization