Job Description
As a
Service Lane Manager
you will be responsible for assisting with training, motivating, counseling and monitoring the performance of the service department staff. In addition, you will be responsible for writing up repair orders, maintaining at or an above average CSI score and follow-up with guest issues or concerns to ensure customer satisfaction.
Job Title:
Service Lane Manager
Location:
Berman Infiniti of Chicago
Schedule:
Full Time (Monday-Saturday; 2 days off)
Pay:
$100,000++ **** (Commission Role - GP on ROs, CSI & Total Shop GP)
Company Benefits
Competitive PTO Policy - Earn
2 weeks
within your first year of employment!
Multiple Low-Cost Medical Insurance Options!!
As low as $43/week + FREE TelaHealth!
Low-Cost Dental, Vision & Life Insurance Options
Short Term & Long Term Disability
Fully PAID Training
401K
Automotive Service & Sales Discounts
Outlined Career Path and Opportunities for Advancement!
Job Responsibilities
Interact with customers to assess vehicle issues and gather necessary information for repair orders
Write accurate repair orders, detailing customer concerns, vehicle symptoms, diagnostic findings, recommended repairs, parts needed, and labor estimates
Coordinate service drive activities by monitoring work progress, and ensuring timely completion of repairs
Communicate with customers throughout the repair process to provide updates on service progress, estimated completion times, and any additional service recommendations
Assist in hiring and training of new employees within the service department, including service advisors, technicians, and porters
Qualifications:
Qualifications
Previous experience in automotive service lane management and repair order writing within a dealership environment
Diagnostic skills and technical knowledge of automotive systems and repair procedures
Excellent communication and customer service skills
Detail-oriented with the ability to write accurate and comprehensive repair orders
Proficient computer skills and familiarity with automotive service software systems
Leadership abilities with the capacity to manage and motivate a team to achieve department goals
High school diploma or equivalent required
Valid driver's license with a clean driving record (2 year minimum)
Willing to submit a background screening
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Qualifications
* Previous experience in automotive service lane management and repair order writing within a dealership environment
* Diagnostic skills and technical knowledge of automotive systems and repair procedures
* Excellent communication and customer service skills
* Detail-oriented with the ability to write accurate and comprehensive repair orders
* Proficient computer skills and familiarity with automotive service software systems
* Leadership abilities with the capacity to manage and motivate a team to achieve department goals
* High school diploma or equivalent required
* Valid driver's license with a clean driving record (2 year minimum)
* Willing to submit a background screening
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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