Full job description Service Desk - Spring 2024 Bookmark this Posting | Print Preview | Apply for this Job Please see Special Instructions for more details. When applying you will be required to attach the following electronic documents:
1. A Resume/Vita
2. A cover letter indicating how your qualifications and experience have prepared you for this position
For additional information please contact: Max Cohen at . OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard ******** et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
Note: All job offers are contingent upon Human Resources final approval. Position Details Position Information
Job Title Service Desk - Spring 2024
Appointment Type Student Employee
Job Location Corvallis
Position Appointment Percent 100
Appointment Basis 12
Pay Method Hourly
Pay Period 16th - 15th of the following month
Pay Date Last working day of the month
Remote or Hybrid option? Min Hourly Rate $14.20 (Standard); $13.20 (Non-Urban); $15.45 (Portland Metro)
Max Hourly Rate $21.00 (Standard); $18.50 (Non-Urban); $21.50 (Portland Metro)
Position Summary This recruitment will be used to fill approximately 20 part-time (a maximum of 24 hours per week) Student Technician positions within University Information & Technology Service Desk at Oregon State University (OSU).
Prospective applicants will be contacted via e-mail on or after 4/19/24.
UITSD is a diverse organization made up of 80+ student employees and 8 full-time staff of varying backgrounds working in several functional areas. Service Desk student technicians are the first line of technical support to the OSU community.
• Data Statement: UIT has a commitment to deliver data as a strategic working asset and to enable data informed decision making across OSU. UIT leaders and staff will lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines.
• DEI Statement: UIT has a deep commitment to and belief in the strength and value of diversity, equity, and inclusion (DEI) both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the UIT community, the person in this position is expected to foster and promote the values of DEI and demonstrate a commitment to inclusive excellence in their work.
• Security Statement: Proactively securing and protecting OSU's digital assets and information systems is crucial to our missions of teaching and learning, research, and outreach and engagement. All OSU IT professionals have a direct responsibility to provision high quality and secure IT systems and services. Persons in technology roles are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community.
Position Duties Help OSU community members with their technology needs via phone, email or in-person Provide excellent customer service Participate in a team-oriented environment Research and troubleshoot technology issues and questions Configure and repair computers Install software Document customer requests Write documentation Help with cleaning and maintenance of work spaces Help train other technicians Other duties as assigned Minimum Qualifications Full Employment Eligibility Requirements can be found here:
Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment Must meet the applicable minimal enrollment standard High School student: Regularly enrolled in a high school or participating in a home-schooling program Undergraduate and post-baccalaureate student: 6 credit hours per term Undergraduate international student: 12 credit hours per term* Graduate student officially admitted to Graduate School: 5 credit hours per term Graduate international student officially admitted to Graduate School: 9 credit hours per term* International students may be allowed to carry fewer hours than specified above and still be considered "full-time" by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center. Additional Required Qualifications Able to work at least 10 hours/week Must have at least one full year left of school before graduating (i.e, must not graduate or finish program before the end of Spring term 2025). Willing to provide excellent customer service Communicates well in-person and in writing Willing to learn new things and interested in at least one area of technology Attention to detail and excellent follow-through Ability to attend work regularly and on-time Good problem-solving skills & decision-making ability Basic computer skills
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard ******** et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
Preferred (Special) Qualifications Fluency in a second language is appreciated but not required. Working Conditions / Work Schedule Posting Detail Information
Posting Number P10923SE
Number of Vacancies 20
Anticipated Appointment Begin Date 05/06/2024
Anticipated Appointment End Date Posting Date 04/05/2024
Full Consideration Date Closing Date 04/19/2024
Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students
Special Instructions to Applicants When applying you will be required to attach the following electronic documents:
1. A Resume/Vita
2. A cover letter indicating how your qualifications and experience have prepared you for this position
For additional information please contact: Max Cohen at . OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard ******** et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
Note: All job offers are contingent upon Human Resources final approval. Supplemental Questions
