We are searching for a capable Service desk analyst to join our cohesive team at Stefanini in Salt Lake City, UT.
Growing your career as a Full Time Service desk analyst is an awesome opportunity to develop essential skills.
If you are strong in leadership, persuasion and have the right experience for the job, then apply for the position of Service desk analyst at Stefanini today!
Stefanini is looking for Service Desk Analyst in Salt Lake City, UT.
For quick Apply, please reach out to Preeti Prabhakar- call: View phone number on jobs.institutedata.com / email: View email address on jobs.institutedata.com Responsibilities:
Must be client-focused with ability to provide white-glove treatment to our clients. Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible. Address client requests and issues via phone or email. Provide world class quality of service to our clients throughout the resolution process. Engage engineering teams and product owners to assist with troubleshooting as needed. Perform "cradle to grave' ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved. Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc. Maintain effective documentation by regularly reviewing and updating knowledgebase content. Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions. Be willing to learn and develop subject matter expertise in the systems and products we support, such as Messaging (Exchange, etc.), Zoom, SharePoint, Mac, Unix, Voice, Mobile and others. Skills:
Basic Qualifications:
Minimum 2 years of experience working in the technical support field in an enterprise environment, preferably with phone support experience. Solid technical knowledge, troubleshooting skills and support experience with the following: Zoom Microsoft Windows platform (Windows 7, 10) Networking, LAN, WAN, corporate enterprise domain infrastructure environment Windows desktop and server operating system Microsoft Active Directory Microsoft Outlook Good understanding of the Microsoft Office products such as Word, Excel, and Power Point. Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization. Ability to perform Mobile OS (iOS/Android) application troubleshooting. Team player mentality, collaborative, self-learner and self-motivated. Good understanding of English and good communication skills is a must. Strong customer service skills and focus on ownership throughout the resolution process. Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events. For our Asia language support team, hours of operation would match with region of support based on language spoken. Preferred Qualifications:
The use of software-based web conferencing programs such as Lync, Skype, WebEx, Zoom. Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years. Education:
High School Diploma Required ***Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
About the Company:
Stefanini
Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Company Size:
10,000 employees or more
Industry:
Banking
Founded:
1987
Website: Benefits of working as a Service desk analyst in Salt Lake City, UT:
? Career Growth Potential
? Advancement opportunities
? Leading Industry Pay
