Service Appointment Coordinator

Lawrence Hall proudly serves the Abilene, Texas community and its surrounding areas. Our team enjoys training programs, a fantastic culture and opportunities for advancement. We're interested in helping your career because we know that happy employees lead to happier customers. If you'd like to join us, please take a look at our open positions on the Careers page and apply today!What We OfferMedical, vision, and dental insurance401k planVacation time and sick leaveFamily-owned and peratedPartners in our communityResponsibilities* Schedule service appointments and speak with customers every single day by following up over the phone after each appointment.Actively listen to customers, answering their questions, and directing them appropriately as they request.Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.Advise maintenance recommendations.Confirm scheduled and missed appointments.Qualifications* Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)Strong customer service backgroundExcellent verbal and written communication skillsPunctual, reliable and eager to improveClean driving record and valid driver's licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.