Service And Warranty Associate

Your Home Improvement Company - Service and Warranty Associate Your Home Improvement Company is a leader in the home remodeling industry. We are experiencing unprecedented growth and are currently looking to expand our Service and Warranty Department. If you are looking for a rewarding career with opportunities for advancement apply today!
PURPOSE: The primary responsibility of a Service & Warranty Coordinator is to provide a world-class experience to all our customers. The role develops a special relationship with each customer, being a main point of contact throughout each homeowner's service journey.
· Schedule service appointments for homeowners
· Perform a variety of administrative tasks associated with the position
· Be positive, professional, empathetic, customer-focused and solution-oriented in their work.
· Precisely enter information into customer files
· Open and close service tickets and perform exit calls
· Answer phones, emails and texts with homeowner concerns
· Coordinate with members of the field management team
· Search records and files for data related to each warranty service
· Communicate with customers clearly in both written and spoken formats
Why you want to work here: We are dedicated to our team members quality of life both on and off the job. We offer the following standard benefits and unique cultural conditions:
· Medical/Dental
· Paid holidays plus PTO
· 401(k) plan & contributions
· A culture that supports work-life balance
· A relaxed corporate environment that includes ad hoc meetings on hallway floors, couches in many managers offices, a ping pong table and one hole putting green in the break room
· Reward innovation and hard work with unlimited advancement potentia
· High School diploma or equivalent
· Minimum of 3-years customer service experience
· Experience with complex scheduling
· Excellent attention to detail
· Basic word processing and spreadsheet skills
· Ability to develop and establish good interpersonal relationships
· Good phone etiquette and verbal/writing skills
· Flexibility & adaptability, ability to work in a fast-paced environment
· Willing to learn about products and services Your Home Improvement Company provide
Your Home Improvement Company is an Equal Employment Opportunity Employer
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