Job summary
The Service Aide is responsible for ensuring that all visitors entering through the lobby are greeted in a professional manner.They perform service recovery by being a point of contact for customer concerns and provide directions to their Presbyterian destination.They are informed of services and information in order to make the customers visit to Presbyterian Healthcare Services positive.
Job seniority: entry level
Responsibilities
• Responsible for directing customers of Hospitals, POB, and ACC to their destinations correctly and efficiently.• Responsible for using a computer and phone to provide patient information to callers and transferring calls quickly and accurately.• Supervise information desk activities related to customer needs.• Learn and retain in-depth knowledge of hospital operations policy, procedures and location of services.• Becomes proficient and responds with the CARES behavior commitment.• Practices the proper use of HIPAA.• Ability to effectively interact with customers to understand their needs and explain data.• Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians and physician office staff using strong dialogue and customer service competencies
Requirements
• High School Diploma or GED• Less than One year experience on multi-line phone and computer system• Strong verbal and written communication skills.• Proficient with Microsoft Office• Education: Essential: * High School Diploma or GED
Key Skills Needed
• Strong verbal and written communication skills.• Proficient with Microsoft Office
Benefits
• We offer more than the standard benefits!• Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!• Learn more about our employee benefits: Why work at Presbyterian?• As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.• For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.• Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.
