Service Advisor

Job summary
AgriVision Equipment is seeking a high-energy, positive individual who brings the desire to learn and grow into a long-term successful career in the ag equipment industry.Previous experience and knowledge of large agriculture equipment or commercial/turf equipment is welcomed but not required.Service Advisors motivate and inspire their team to go above and beyond to exceed customer expectations while maximizing profitable service labor sales.
Job seniority: mid-to-senior level
Responsibilities
• Act as the primary customer contact for the locations Service Department• Develop, communicate, enforce and monitor effective Service Department processes to ensure internal and external customer satisfaction• Participate and lead specific accountability areas regarding annual Service Department goals and budget in alignment with overall company financial and operational objectives• Assist in coordinating customer clinics, field days, and related promotional events• Submit all service warranty and Product Improvement Program (PIP) claims within the required timeframe to receive maximum credit• Schedule and assign jobs and work areas to employees according to their skills and knowledge• Review work orders for completeness and accuracy prior to customer billing• Ensure all departmental tools, equipment, and vehicles are in good working order• Supervise and participate in staffing and employee development activities
Requirements
• Ability to use standard desktop load applications such as MS Office and internet functions• Ability to write and speak effectively to individuals and groups• Familiar with John Deere and competitive products• Basic understanding of financial principles relative to Service Department operations• Ability to analyze and interpret internal reports• Ability to work extended hours and weekends• Excellent customer service skills• High School Diploma and/or equivalent experience (minimum); Associates or bachelors preferred• 3+ years of experience in Service Department operations and management (minimum)