Service Advisor – HondaHONDAHouston, TexasService Advisor – HondaOur Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as a liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.On a typical day, this will include:Upselling additional services using low pressure, high integrity methodsProviding accurate repair/maintenance estimateAdhering to policies on vehicle care and operationFollowing up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick upReviewing and explaining repairs and associated costs with customersHandling minor customer concerns and complaints and keeping Service Manager informed of potential issuesMaintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standardsThe Rewards:A competitive salaryA great working environment where you'll be supported by your teamMedical, Dental & Vision Insurance401K Retirement Savings PlanPTODiscounts on vehicle purchaseAdvancement opportunities for high performersThe Requirements:Outstanding customer service skillsA positive attitudePrevious experience in a similar role would be highly desirableBenefitsBenefits include medical and dental insurance, 401K retirement savings plan, vacation time, holiday and company paid continuing education and training. Our company maintains a strong policy of equal opportunity for all associates. We are an equal opportunity employer and prohibit discrimination/harassment and we hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.About our CompanyAt Russell & Smith, we strive to provide outstanding service in all areas of our dealerships in Houston, from the showroom to the service center. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the Company.If you're looking for a rewarding career using your outstanding customer service skills, apply today.Russell & Smith Auto Group is an Equal Opportunity Employer
